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Description

Primary Responsibilities

Answer incoming calls and assist guests with booking reservations.
Process gift certificate orders.
Quote rates, explain packages, and confirm appointment availability.
Accurately enter reservations using Book 4 Time and Opera.
Assist resort guests with scheduling spa services during their stay.
Respond to guest questions and requests in a timely and professional manner.
Recommend additional spa services and activities when appropriate.
Coordinate special requests with other departments as needed.
Prepare and send reservation confirmations, brochures, enrollment letters, and other guest correspondence.
Participate in team meetings and ongoing training.

Additional Responsibilities

Process online reservation requests.
Confirm upcoming appointments and reservations by phone.
Stay informed on current promotions, packages, and resort offerings.
Assist the Sales and Marketing department with special projects and data collection.
Work independently while maintaining a high level of accuracy and guest service.

Qualifications

High school diploma or GED required.
At least one year of customer service experience.
Strong communication and listening skills.
Comfortable speaking with guests while navigating multiple computer systems.
Proficient with Microsoft Office.
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team.
Flexible schedule, including weekends and holidays.

Preferred Qualifications

Previous reservations, hospitality, hotel, spa, or call center experience.
Experience using Opera or Book 4 Time.

Schedule

This is a full-time, on-site position.

Schedules are provided one month in advance and rotate monthly. Weekend and holiday availability are required.

Operating Hours:

Monday-Friday: 8:00 a.m. – 8:00 p.m.

Saturday-Sunday: 9:00 a.m. – 6:00 p.m.

Compensation

In addition to hourly pay, this position is eligible for a commission program based on guest arrivals.

Commission is paid bi-weekly.

About Lake Austin Spa Resort

Lake Austin Spa Resort is an all-inclusive destination resort located on the shores of Lake Austin in the Texas Hill Country. The resort features 40 lakeside guest rooms, elegant dining, fitness and wellness programming, and a full-service spa offering more than 100 treatments.

Our team is committed to providing thoughtful service while creating a positive and supportive work environment. We value professionalism, teamwork, accountability, kindness, and a genuine commitment to taking care of our guests.

Benefits

Medical, Dental, and Vision Insurance
401(k)
Employee Discounts
Complimentary Wellness Classes
Professional Development Opportunities
Employee Recognition Programs

Lake Austin Spa Resort is an Equal Opportunity Employer and participates in E-Verify.

Qualifications

Behaviors

Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
Team Player: Works well as a member of a group (Preferred)
Loyal: Shows firm and constant support to a cause (Preferred)

Motivations

Preferred
Goal Completion: Inspired to perform well by the completion of tasks
Preferred
Self-Starter: Inspired to perform without outside help
Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Preferred
Financial: Inspired to perform well by monetary reimbursement
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Lake Austin Spa Resort

R&R, Hill Country Style We’re an award-winning wellness resort on the shores of Lake Austin, but you won’t hear us rattling off every last accolade. We’re laid-back, easy to get to, and we know our stuff. While we pride ourselves on our wealth of knowledge around aquatic treatments and wellness practices, our biggest joy comes from helping our guests find the rest and relaxation they seek from our waters.

Address	1705 S Quinlan Park Rd, Austin, TX 78732
Property Type	Resort
# Jobs	11

About EOS Hospitality

A New Dawn for Hospitality

EOS Hospitality manages a collection of distinctive hotels, resorts and dining outlets across the United States, partnering with owners to maximize the potential of every asset. We believe that exceptional hospitality is a business advantage. By combining strategic operations, revenue optimization, and a guest-centric approach, we create memorable experiences that strengthen performance, build brand loyalty, and drive long-term value. Every decision we make is guided by a commitment to excellence — for our owners, our teams, and the guests we serve.

Make An Impact

Build A Career As Exceptional As You

Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.