Receptionist & Guest Service Representative | Part-time - Receptionist & Guest Service Representative

Part-Time

Joining the Courtyard Montreal Airport and Residence Inn Montreal Airport means integrating into two complementary hotels where comfort, modernity, and service excellence meet. Ideally located near Montreal-Trudeau Airport, our recently renovated establishments offer a distinctive experience to business and leisure clientele, in a dynamic and international professional environment. At the heart of our culinary offering is Il Soffio Restaurant & Bar, a contemporary Italian restaurant inspired by the Campobasso region, recognized for its authentic cuisine, refinement, and chic and warm ambiance. By joining us, you integrate into an engaged, collaborative, and performance-oriented team. You also become part of the prestigious Marriott International network, recognized worldwide for its exceptional hospitality, high standards, development programs, and genuine career advancement opportunities.

What We Offer

We offer a stimulating, structured, and human environment, with competitive benefits:

• Exclusive Marriott discounts at more than 8,000 hotels around the world
• Employee recognition program
• Wellness initiatives and internal events
• Referral bonus
• Parking included
• Recently renovated, stable, and collaborative environment
• Advancement and professional development opportunities
• Several other benefits to discover throughout your journey

Your Role

The front desk agent is the first point of contact with our guests. You accompany the client from arrival to departure, ensuring that you provide personalized, professional service compliant with Marriott standards at all times. You play a key role in the guest experience and actively contribute to the reputation for excellence of our establishments.

Responsibilities

• Welcome, register, and process guest departures efficiently and professionally
• Make, modify, or cancel reservations and inform guests of hotel policies
• Ensure smooth communication with other departments regarding room status, VIPs, priorities, early or extended departures, and special requests
• Verify and adjust charges to guest accounts
• Perform and balance cash transactions with rigor
• Respond to guest requests and resolve situations with professionalism and speed
  
  

Profile Sought

• Excellent customer service skills
• Professional presentation and positive attitude
• Initiative, attention to detail, and autonomy
• Ability to work under pressure and manage multiple priorities
• Comfort with computer systems and hotel environments
• Bilingualism (French/English) an important asset

About Urgo Hotels Canada
Urgo Hotels Canada is a major player in hotel management and development with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we are part of a network of more than 235 hotels in North America, in Quebec and Ontario. Guided by our values, we create stimulating work environments and memorable guest experiences.

The company subscribes to employment equity principles and encourages all qualified individuals to submit their application, without distinction

Joining Courtyard Montreal Airport and Residence Inn Montreal Airport means becoming part of two complementary hotels where comfort, modern design, and service excellence come together.

Ideally located near Montréal–Trudeau International Airport, our recently renovated properties deliver a distinctive experience for both business and leisure travelers within a dynamic and international professional environment.

At the heart of our culinary offering is Il Soffio Restaurant & Bar, a contemporary Italian restaurant inspired by the Campobasso region, recognized for its authentic cuisine, refined atmosphere, and chic yet welcoming ambiance.

By joining our team, you become part of an engaged, collaborative, and performance-driven environment. You also become part of the prestigious Marriott International network, globally recognized for exceptional hospitality, high standards, leadership development programs, and genuine career growth opportunities.

What We Offer

We provide a stimulating, structured, and people-focused work environment with competitive benefits:

• Exclusive Marriott discounts at over 8,000 hotels worldwide

• Employee recognition programs

• Wellness initiatives and internal events

• Referral bonus program

• Complimentary parking

• Recently renovated, stable, and collaborative work environment

• Career advancement and professional development opportunities

• Additional benefits to discover throughout your journey with us

Your Role

The Front Desk Agent serves as the first point of contact for our guests. You accompany guests from arrival to departure, ensuring a personalized, professional experience aligned with Marriott brand standards at all times.

You play a key role in delivering exceptional guest experiences and actively contribute to maintaining our reputation for excellence.

Responsibilities

• Welcome, register, and check out guests efficiently and professionally

• Make, modify, or cancel reservations and inform guests of hotel policies

• Maintain effective communication with other departments regarding room status, VIPs, priorities, early or late departures, and special requests

• Review and adjust guest billing charges as needed

• Handle and balance cash transactions with accuracy and accountability

• Respond to guest inquiries and resolve situations promptly and professionally

Profile Sought

• Strong customer service skills

• Professional presentation and positive attitude

• Initiative, attention to detail, and autonomy

• Ability to work under pressure and manage multiple priorities

• Comfortable working with hotel systems and technology

• Bilingualism (French and English) is a strong asset

About Urgo Hotels Canada

Urgo Hotels Canada is a leading hotel management and development company with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have become part of a network of more than 235 hotels across North America, including Quebec and Ontario.

Guided by our core values, we create stimulating work environments and memorable guest experiences. We are committed to employment equity and encourage all qualified individuals to apply, without distinction.