Events Concierge

Full-Time

Meeting and Events Concierge

Overview:

In this role, you will be the key liaison between event planners and hotel operations, ensuring smooth communication and seamless event execution.

Responsibilities:

• Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments.

• Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations.

• Manage the day-to-day coordination of hotel events,overseeingevent logistics and ensuring client needs are met from start to finish.

• Proactively resolve any issues that arise during events, ensuring a seamless experience for all attendees.

• Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process.

• Use Delphi software to generate event-related documents and update event details as needed to reflect client preferences and changes.

• Participate in pre-convention meetings, Banquet Event Order meetings, and weekly resume meetings to ensure all team members are aligned and prepared for upcoming events.

• Handle special projects assigned by the department leaders, contributing to the overall success of the events team.

Qualifications:

• Previous experience in hotel operations or administration, particularly in event management or banquet operations, is preferred.

• At least one year of experience in a customer-facing role, demonstrating the ability to deliver exceptional service.

• Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management.

• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently.

• Detail-oriented, ensuring all event logistics are managed and executed according to plan.

• Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events.

• Ability to lift, move, and place items up to 40 pounds, and stand or walk for extended periods during shifts.

• A college degree in hospitality, event management, or a related field.

• Familiarity with Delphi or similar event management software.

• Knowledge of banquet operations and hotel event spaces.

• *This position is a full-time, on-site position with no work from home flexibility.