Conference Concierge

Full-Time

Conference Concierge-Banquets and Catering

Overview:

To handle all administrative duties as required by the Banquet Department.

Responsibilities:

• Answer incoming telephone calls and takeaccuratemessages. No calls are to be screened except for the Director of Banquets

• Ensure that all filing systems for the Banquet department are maintained and keptperOmni specifications.

• Keeps department attendance log updated weekly.

• Responsible for completingmonthlywalkthroughsof all meeting space and reporting any equipment repair needs.

• Knowledgeableof Conference Center layout and room names. Able to direct guests when necessary.

• Assistsdepartment trainers as needed.

• Meets with new hires and conducts abbreviated Banquet orientation.Collectsandmaintainsallassociatecontact information.

• Responsible for ordering new uniforms and keeping associate uniform sizes updated.

• Track food handler’s certificates, OSC cards, Synergy tickets and other miscellaneous Banquet requirements as assigned.

• Attends monthly Banquet O.S.T. meetings, keeps minutes andmaintainsan O.S.T. file.

• Maintains department bulletin boards.

• Attendsweekly resume meetings. Able to fill in and attend other mandatory meetings for Banquets as delegated.

• Assume and carry out special projects as delegated by the Director of Banquets.

• Haveknowledge to create signage or food labels.

• Haveknowledge tosubmitan in-house request to block a room for OST meetings.

• Be able tosubmitmarketing requests as needed.

• Assistall Banquet Managers and Captains and give administrative support where needed.

• Provide courteous, personalized, and attentive guest service by responding promptly toinquires, requests and complaints from both internal and external customers.

• Identifyways of improving the efficiency and effectiveness of our service to guests by activelyparticipatingin the Omni All In program, including new standard implementation.

• Absolute knowledge ofemergency, safety, and security procedures.

• Follow departmental policyregardingattendance, tardiness, and absenteeism.

• Must be neat, clean, well-groomed, and alwaysmaintaina professional image.

• Other duties as assigned bymanager.

Qualifications:

• Must be able to sit forlong periodsof time. Must have significant mobilityofarms and hands.Must be able to bend, squat and push, pull andlift upto 25-30 pounds.Mustbe able to see,hearand communicate verbally in writing.
• 2-3 yearsexperiencewith computers and various computer programs.

• High School graduate or GED equivalent.

• Individualmust be a good listener, effectivecommunicatorand detail oriented.

• Individualwill be expected to meet deadlines, work with littlesupervisionand be flexible to handle interruptions.

• Individualmust be literate, have extensive verbal,mathematicaland writing skills.

• Must be able to apply common sense understanding to carry outinstructionsfurnished, oral or diagrammatic form.

• Must have strong, positive guest and employeerelationskills.