Events & Operations - Account Manager
Full-Time

Hello! Destination Management Chicago
Chicago, IL


Posted June 30, 2026
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Compensation: $65,000 to $68,640 per year

ACCOUNT MANAGER 

We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team! 

OVERVIEW OF POSITION 

The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands-on coordination with clients, hotel partners, vendors, and on-site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail-oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope. 

SKILLS REQUIRED:  

Strong Organization, Time Management, Strong Communication, Excel and Word, One-on-one personal interaction, and outgoing and positive attitude.  

Prior to a program being sold, the Account Manager (AM) assists the Account Executive and Program Design Associate with the following: 

  • Attending site visits. 
  • Attending client meetings or conference calls. 
  • Pre-book transportation 
  • Pre-book field staff

Once a program has been sold and turned over by the Account Executive, the AM has the following responsibilities: 

  • Communicate with Client to confirm all needs are correct based on the contract 

  • Communicate with Hotel contact 

  • Communicate with Vendors and confirm vendor contracts 

  • Conduct site visits with or without clients with vendors 

  • Breakout Arrival and Departure manifests 

  • Book transportation 

  • Order Field Staff 

  • Order any necessary merchandise or supplies. 

  • Generate Program Recap and distribute to clients, hotels, and internal contacts 

  • Generate Staff instructions and Staff paperwork. 

  • Assist clients if they need additional items for their program.  

  • Generating Service Agreement Addendums 

On-site Operations Include 

  • Attending client/hotel pre-cons 

  • Meet with clients to go over the program 

  • Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc. 

  • Update manifests  

  • Update transportation needs 

  • Update field staff requests 

Conclusion of program 

  • Update XE costing sheets 

  • Reconcile any vendor invoices 

  • Create Preliminary Invoice 

  • Organize file for Billing 

  • Review Final Invoice with Billing 

  • Review P&L 

  • Follow up with client with Final Invoice and Evaluation 

Additional General Responsibilities 

  • Lead by example 

  • Perform supervisory duties, including hiring or terminating team members. 

  • Exercises discretion and independent judgement  

  • Other duties as assigned 

Special Requirement: Must have a valid driver's license with a safe driving record

Hello! Destination Management Chicago


Nestled along Lake Michigan, the Second City is first when it comes to meetings, offering planners and attendees large hotels, an advantageous location between both coasts, and a unique “big city meets local charm” vibe that’s unique among major cities.

Chicago’s McCormick Place is the largest convention center in the US, and ample space hotels ensures that there’s room to accommodate groups of all sizes. The city’s friendly locals and International vibe ensures that attendees will be met with genuine Midwest hospitality and upscale service they expect while allowing the local charm to shine through.

The culinary scene in Chicago is as storied as the city itself, originally founded as an agricultural shipping port, it’s even named after the Native American word for onion! Beyond beloved institutions like deep dish pizza, Garrett’s famous cheese and caramel popcorn, and the Chicago hot dog, you’ll find an ever-expanding restaurant scene home to restaurants from some of the world’s greatest Chefs. Unique immigrant neighborhoods, historic districts and a literal mile of upscale shopping and entertainment makes the Windy City a breeze to find the perfect venue for your group’s off-property or tour.

Address 330 N Wabash Ave, Chicago, IL 60611
Property Type Special Events Facility
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