Front Desk Agent

Full-Time

Overview:

Thisteam memberwill ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed. Working the overnight shift, this person will serve as the Manager on Duty at times.  

Responsibilities:

• Overseesovernight operations of the hotel and serves as Manager on Duty at time overnight

• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS). 

• Expeditious and diplomatic resolution of guest problems. 

• Fully knowledgeable in all emergency procedures. 

• Accurate preparation of VIP, complimentary, house use rooms, andout-of-orderlists. 

• Ensure proper registration of guests and credit procedures are followed. 

• Distribution of allnightlyreports. 

• Efficient processing of guaranteed no show billings. 

• Maintain currentbackupreports. 

• Handling Express Check-Outsensuringcompletion.

• Ensuring adherence to all systems and control procedures. 

• Ensuring that third shift Night Audit checklist and responsibilities are completed. 

• Balancing of daily postings and revenue

Qualifications:

• This person must have a high propensity for customer service.

• Previous cash handling experience required

• Previous night audit experience strongly preferred

• Previousfull-servicehotel/resort front office experiencerequired

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

• Ability to work cohesively with co-workers both within and outside of department

• Ability to think clearly, quickly and make concise decisions

• Ability to prioritize, organize and follow up

• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns

• Ability to handle stressfulsituationswhilemaintaininga calm and welcoming demeanor.

• Ability to stand for prolonged periods of time.

• Requires working overnightshifts.

• Computer Skills (Synergy, Nucleus, Epitome, Vision,GoConcierge, Microsoft Office).