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Courtyard® & Residence Inn® Montreal Airport
7000, Place Robert-Joncas, Ville Saint-Laurent (Montreal)

About Us :
Joining the Courtyard Montreal Airport and the Residence Inn Montreal Airport means becoming part of two complementary hotels where comfort, modernity, and exceptional service converge. Ideally located near Montreal-Trudeau Airport, our recently renovated properties offer a distinctive experience for both business and leisure travelers. At the heart of our culinary offerings is Il Soffio Restaurant & Bar , a contemporary Italian restaurant inspired by the Campobasso region, renowned for its authentic cuisine and chic, welcoming atmosphere. By joining us, you become part of a committed, professional, and collaborative team. You also become part of the Marriott International network, recognized worldwide for its hospitality, standards of excellence, development programs, and career advancement opportunities.

What we offer
We offer a stimulating, human and structured environment, with competitive advantages:

Registered Retirement Savings Plan (RRSP) with employer contribution
Comprehensive group insurance
Paid leave, social leave and public holidays
Exclusive Marriott discounts at over 8,000 hotels worldwide
Recognition program, wellness initiatives and internal events
Referral bonus and performance bonuses
Parking included
Dry cleaning of professional linen
Paid cell phone
Continuing education, Mentoring program, and development support
The opportunity to take on new challenges and develop your career across North America.
A renovated, stable, and collaborative environment
Several other advantages to discover along the way

Role and mission

Reporting to the Front Desk Manager , the Assistant Front Desk Manager plays a key role in the day-to-day management of front desk operations. She supports management in supervising the teams, ensures adherence to Marriott standards, and contributes to delivering an exceptional guest experience while ensuring the smooth running of daily operations.

Responsibilities: Operational Supervision

Ensuring the smooth daily operation of reception and customer experience

Supporting management in the day-to-day operations of both hotels

Responding quickly to operational situations or customer complaints

Ensure compliance with Marriott procedures, standards and policies

Conduct inspection rounds and ensure service quality. Team management.

Assist in the supervision and coordination of the reception teams

Participate in the training and integration of new employees

Communicating priorities, instructions, and objectives to the teams

To foster a positive and collaborative work environment

Acting as a resource person for employees during shifts. Customer experience and service quality.

Ensure that we offer personalized service that meets Marriott standards.

Managing customer situations and supporting teams in problem-solving

Analyze customer feedback and contribute to the continuous improvement of the service

Collaborating closely with other departments (accommodation, housekeeping, sales, food and beverage) Providing administrative and organizational support

Participate in scheduling according to operational needs.

To monitor certain administrative tasks related to reception operations

Maintain strict control over keys, billing, and security procedures

Contribute to monitoring the department's performance indicators. Desired Profile: Education and Experience

Degree in hotel management, tourism, administration or related field (An asset)

Knowledge of hotel systems (PMS, reservation systems) Professional experience

Experience in reception or supervision within the hotel industry

Experience in a high-volume environment (an asset)

Experience within an international hotel chain (an asset) Skills and qualifications

Positive leadership and on-the-ground presence

Excellent organizational skills and sense of priorities

Strong customer service orientation

Excellent command of French and English , both spoken and written.

Dynamism and team spirit

Good stress management in a dynamic environment. Working conditions.

Full-time position

Flexible hours according to operational needs, occasional evenings and weekends.

About Urgo Hotels Canada
Urgo Hotels Canada is a major player in hotel management and development with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have been part of a network of over 235 hotels in North America, Quebec, and Ontario. Guided by our values, we create stimulating work environments and memorable guest experiences.

The company subscribes to the principles of employment equity and encourages all qualified individuals to apply, without distinction.

Fluency in both spoken and written French and English is required for this position to communicate with English-speaking clients and external suppliers, and to understand certain technical documents. The use of English represents approximately 50% of the tasks associated with this position.

Courtyard® & Residence Inn® Montreal Airport
7000 Place Robert-Joncas, Ville Saint-Laurent (Montreal)

About Us

Joining the Courtyard Montréal Airport and Residence Inn Montréal Airport means becoming part of two complementary hotels where comfort, modern design, and service excellence come together.

Ideally located near Montréal-Trudeau International Airport , our recently renovated properties offer a distinctive experience for both business and leisure travelers.

At the heart of our culinary offering is Il Soffio Restaurant & Bar , a contemporary Italian restaurant inspired by the region of Campobasso, recognized for its authentic cuisine and its chic and welcoming atmosphere.

By joining our team, you become part of a committed, professional, and collaborative environment . You will also be part of the Marriott International network , globally recognized for its hospitality, service excellence, career development programs, and growth opportunities.

What We Offer

We offer a stimulating, people-focused, and structured environment with competitive benefits:

Employer-contributed Registered Retirement Savings Plan (RRSP)

Comprehensive group insurance coverage

Paid vacation, personal days, and statutory holidays

Exclusive Marriott discounts at over 8,000 hotels worldwide

Employee recognition programs, wellness initiatives, and team events

Referral bonus program and performance incentives

Complimentary parking

Professional uniform dry cleaning

Company-paid cell phone

Ongoing training, mentorship, and professional development opportunities

Opportunities for career growth across North America

Recently renovated, stable, and collaborative work environment

Additional benefits to be discovered throughout your journey with us Role and Mission

Reporting to the Front Office leadership team , the Assistant Front Office Manager plays a key role in the daily operations of the Front Office.

This role supports leadership in supervising the reception teams, ensures compliance with Marriott standards, and contributes to delivering an exceptional guest experience while maintaining the smooth execution of daily operations.

Key Responsibilities Operational Supervision

Ensure the smooth daily operation of the Front Office

Support leadership in managing operations across both hotels

Quickly intervene in operational situations or guest concerns

Ensure compliance with Marriott procedures, standards, and policies

Conduct inspection rounds to ensure service quality Team Leadership and Engagement

Assist leadership in supervising and coordinating Front Office teams

Participate in training and onboarding new team members

Communicate priorities, expectations, and operational updates to staff

Foster a positive and collaborative work environment

Act as a resource person for employees during shifts Guest Experience and Service Quality

Ensure personalized service aligned with Marriott service standards

Handle guest situations and support the team in resolving issues

Review guest feedback and contribute to service improvements

Collaborate closely with other departments (Housekeeping, Sales, F&B, Operations) Administrative and Organizational Support

Assist in scheduling according to operational needs

Administrative support tasks related to Front Office operations

Maintain strict control of keys, billing procedures, and security processes

Contribute to monitoring departmental performance indicators Profile We Are Looking For Education and Experience

Diploma or degree in Hotel Management, Tourism, Administration , or a related field

Experience working in a structured hotel environment

Knowledge of hotel systems (PMS, reservation systems) Professional Experience

Experience in Front Office operations or hotel supervision

Experience in a high-volume environment (an asset)

Experience within an international hotel chain (Marriott an asset) Skills and Qualifications

Strong leadership presence and operational involvement

Excellent organizational and prioritization skills

Strong focus on guest service and guest experience

Excellent command of French and English , both spoken and written Personal Qualities

Strong sense of responsibility and autonomy

Ability to manage priorities and unexpected situations

Dynamic team player

Ability to work effectively in a fast-paced environment Working Conditions

Full-time position

Schedule mainly during daytime hours with flexibility based on operational needs

Occasional evenings and weekends About Urgo Hotels Canada

Urgo Hotels Canada is a leading hotel management and development company with over 40 years of expertise .

Following our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we are now part of a network of more than 235 hotels across North America , including Quebec and Ontario.

Guided by our values, we create engaging work environments and memorable guest experiences .

Urgo Hotels Canada is committed to employment equity and encourages all qualified individuals to apply.

Courtyard by Marriott Montreal Airport

Discover ultimate comfort at our hotel near Montreal Airport

Experience outstanding convenience at Courtyard Montreal Airport, your premier hotel choice in Montreal, Quebec. Nestled near Montréal‑Trudeau International Airport, our family‑friendly hotel offers complimentary shuttles for an easy arrival. Enjoy comfort and productivity at our modern business hotel in Montreal. Explore top attractions including St. Joseph’s Oratory and Centre Bell. Guests planning longer visits will appreciate an extended-stay hotel in Montreal with added convenience. Travelers flying through YUL will enjoy the ease of staying at a Montreal Airport hotel just minutes from the terminal. Relax in elegant rooms, enjoy Il Soffio Restaurant & Bar, stay active in the fitness center, and unwind in the indoor pool and whirlpool.

Address	7000 Place Robert-Joncas, Montreal, QC H4M 2Z5, Canada
Property Type	Hotel
# Jobs	3

About Urgo Hotels & Resorts Canada

Welcome to Urgo Hotels Canada

Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.

At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.