Front Desk Agent
Full-Time
Hilton Boca Raton Suites
Boca Raton, FL
Posted June 25, 2026 by Stanford Hotels Corporation
Compensation: $17.75 per hour
Description
A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.
Job Description
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Check departing guest out of the the hotel as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
- Resolve guest problems and complaints
- Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
- Deliver and maintain Hilton's Brand Standards.
Job Requirements
- Applicants must possess excellent customer service and computer skills
- Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays
- Ideal candidate has previous OnQ and/or PEP hotel experience
Benefits:
Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Elizabeth.levin@hiltonboca.com or call 561.852.4007to let us know the nature of your request.
Qualifications
Customer Service or Hospitality Industry
Behaviors
- Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
Education
- High School (Required)
Skills
- Multi-Tasking (Some Knowledge)
- Problem Solving (Some Knowledge)
- Time-Management (Novice)
- Detail Oriented (Some Knowledge)
- ONQ (Some Knowledge)
- Customer Service (Some Knowledge)
Experience
-
Required
1 years:
Customer Service or Hospitality Industry
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hilton Boca Raton Suites
Are you looking for your new home? Read all about our hotel below:
At A Glance
Hilton Boca Raton Suites puts travelers in easy reach of some of the area's best shopping, dining, golf and beaches. Our hotel is situated in a peaceful lakeside complex with access to several local attractions including Atlantic Ocean beaches. With spacious rooms and suites, an ideal location and lots of on-site amenities, our hotel in Boca Raton has everything guests need for a getaway.
- All-suite Boca Raton, Florida hotel in tranquil lakeside complex
- Spacious 2-room suites with private bedroom and separate living area
- Complimentary shuttle along Glades Road Corridor to shopping and dining locations
- Outdoor heated pool and 24-hour fitness center
- Complimentary cooked-to-order breakfast and nightly Cocktail Reception
- Complimentary WiFi, internet connectivity station and 3 flexible lakeside meeting rooms
What our employees say
"Though I need change my status to part time due to school, I still want to be able to work here as I very much love it here!"
Why people like to work here
"Great place to work, My team is amazing and we work together as such. HR does an amazing job of having the team feel appreciated."
"I would recommend this company to others because I value its principles and the image it upholds including its values and warm hospitality standards. I feel proud to work for this company."
About the management team
- We have 5 team members who have been with hotel over 25 years, which goes to value we have for our team members and their love of the hotel.
- We look to promote from within: both our Director of Sales and Marketing and our Front Office Manager started here as Front Desk Agents and advance their careers through talent, passion and opportunity.
| Address | 7920 Glades Road, Boca Raton, FL 33434 |
|---|---|
| Property Type | All Suite |
| # Jobs | 5 |
About Stanford Hotels Corporation
Are you looking for your next home? Read all about our company below:
Big thinking. Local results.
The Stanford Hotels Group owns and operates all their hotels with a highly specialized approach to property development. Our focus on development helps to realize potential. We see each property and its many nuances and create solutions to maximize its performance. Our development and management style equips us to focus on high profile, full-service franchise brands as well as other projects that leverage our collective experience. From real estate development to food and beverage – this depth of knowledge grows full service, successful hospitality brands. Hilton and Marriott trust us because of our solid operational infrastructure and consistently high performing track record.
We are headquartered in San Francisco where we oversee properties throughout the country.
An Invitation to Grow.
Our passion lies in realizing potential, both in people and in our projects. Our people are our engine; they are the spirit of our company, and our greatest asset. An employment opportunity with the Stanford Hotels Group means there’s a management team who cares about your personal and professional advancement, and who will make sure you are able to grow through both day-to-day and long-term participation in our company’s operations and success. Our scholarships program for employees with students in college is one great example of the way we support our team. By making it easier for our families to raise educated kids, we know we’re offering our staff an invaluable gift, and one that allows them to worry less and grow more.
Culture
Our passion is our people. Our people are the spirit of our company and our greatest strength. Our goal is to represent the community around us. We embrace inclusivity and celebrate diversity. We support our differences and what makes each of us unique. We are committed to inclusive hiring practices, company policies and a diverse workplace where everyone feels represented.
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