Front Office Manager
Full-Time
Best Western Hendersonville
Hendersonville, NC
Posted June 23, 2026 by American Motel Management, Inc.
Hotel Front Office Manager
Job Summary: Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.
Job Duties:
- Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
- Employers front desk staff to successfully handle guest needs, special requests and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
- Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
- Strives to be innovative in new programs designed to eliminate waste and increase productivity.
- Performs administrative and financial duties such as daily reports, cred card reversals, bank deposits, accounts receivables, room lists, and office supply inventory.
- Manages departmental expenses within budgeted guidelines.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Minimum of one year experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.
- Superior customer service and public relations skills
- Ability to communicate clearly and effectively with guests, co-workers, and managers
- Knowledge of Microsoft Office, Internet, and property management systems.
- Ability to work a flexible schedule, including weekends and holidays.
Applicant must pass background check.
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Work Location: In person
Best Western Hendersonville
Imagine waking up with the Blue Ridge Mountains at your doorstep, a warm breakfast waiting, and a day full of waterfall hikes, orchard strolls, and charming Main Street moments ahead. Best Western Hendersonville Inn places you in the heart of Hendersonville North Carolina, where small town hospitality meets mountain adventure and every stay feels effortless and welcoming.
Set just minutes from downtown Hendersonville and Main Street, the hotel is a convenient home base for exploring DuPont State Recreational Forest and its famous waterfalls, Chimney Rock State Park, Pisgah National Forest, and the Biltmore Estate in nearby Asheville. Seasonal favorites draw travelers back year after year, including the North Carolina Apple Festival each Labor Day weekend, Garden Jubilee in spring, the WNC
Mountain State Fair in nearby Fletcher, holiday parades and street festivals, and cider tastings across local orchards. Food lovers can pair the day with craft beer at Sierra Nevada in Mills River or sample farm to table menus around town.
On site comforts make every stay smooth and enjoyable. Start with a complimentary hot breakfast featuring morning favorites. Connect easily with fast free Wi Fi and take advantage of a well equipped fitness center, seasonal outdoor pool, and a practical business center for quick print or email needs. Free parking makes arriving and heading out a breeze. Guest laundry and thoughtful in room amenities add convenience for longer stays, and friendly staff are ready with local tips to help plan the perfect itinerary.
Whether you are here for waterfall hikes and mountain views, Main Street shopping and dining, or beloved Hendersonville events, Best Western Hendersonville Inn offers genuine comfort, a great location, and the local flavor that turns a trip into a memory.
| Address | 105 Sugarloaf Road, Hendersonville, NC 28792 |
|---|---|
| Property Type | Hotel |
| # Jobs | 2 |
Other Jobs at Best Western Hendersonville:
Hendersonville, NC