Corporate Ecommerce Manager

Full-Time

Overview:

The Ecommerce Manager will manage the day-to-day activities related to many operational aspects of OmniHotels.com and Booking Engine. This manager will be highly collaborative and work hand-in-hand with our partners and internal stakeholders to ensure optimization of digital experience, drive revenue and guest engagement, while elevating the brand experience. A member of Omni’s Marketing team, this role reports to the Senior Ecommerce Manger.

This position is based in Dallas, TX at the Omni Corporate Office.

Responsibilities:

• Vendor & 3^rd Party Tool Management
  • Manage relationships and activities with vendors to ensure use of vendor’s tool/program to its full capabilities.
  • Oversee performance, user access and product roadmap of 3^rd party tools.
  • Oversee digital privacy policy ensuring websites remain compliant regarding website cookies and data collection.
  • Manage ADA program in partnership with digital team and development agency to ensure the website is consistently working toward full ADA compliance.
  • Assist in research and selection of future vendors and digital tools.
• A/B Testing & UX Monitoring
  • Manage A/B testing partner, tool and testing plan.
  • Develop quarterly A/B testing plan to include brand website and/or booking engine.
  • Own A/B testing process: setup, execution and data analysis.
  • Manage UX monitoring tool(s) and plan
  • Oversee execution of programs and tactics such as: heatmaps, click maps, inline messages, visitor nudges or abandon testing.
  • Analyze and measure key digital content engagement (i.e. landing pages, video content, custom content)
• Consult with internal stakeholders to determine website's desired appearance and functionality.
• Synthesize varied sources of input and feedback into a succinct recap for vendor(s), agency(s) and leaders, with rationale behind recommendations.
• Troubleshoot and test prototypes and monitor the live deployment of the product.
• Contribute to business and system requirements gathering, validating and defining current and future products from cross-functional stakeholders.
• Document processes / procedures and provide training to users when applicable.
• Assist with minor website edits when available or if needed.
• Assist in creating and executing internal and external communications.

Qualifications:

• Five years of relevant work experience
• Knowledge of digital privacy policy and management tools a plus (OneTrust, Didomi, Ketch)
• Experience executing and measuring A/B test(s)
• Knowledge of UX optimization tools/programs a plus (i.e. Hotjar, Crazy Egg, UserTesting, The Hotel Network etc.…)
• Knowledge of hotel operations and familiarity with hotel technical products a plus
• Exceptional project management experience and communication skills, with ability to deliver results
• Experience analyzing data and developing insights
• Knowledge of Web Site Analytics Platforms

• Ability to stay calm under pressure and prioritize among competing opportunities

• Ability to communicate needs effectively between business sponsors and partners, both internal and external.
• Proficient in project management methodologies and Microsoft Office Suite products

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.