Golf Shop Retail Supervisor

Full-Time

Overview:

Responsible for organizing and overseeing the Member golf shop operations, communicating with starters/marshals ensuring accuracy of billing, implementing policies and procedures as directed by Pro Staff, while driving sales of products to increase revenue.

Responsibilities:

• Assist with leading the Golf Pros in leading the team.

• Oversee maintenance of all equipment and cleanliness of the Golf Shop.

• Perform allotheradministrative functions required and communicate information from management meetings.

• Work safely at all timesand follow all safety procedures as outlined in your Standards of Conduct and Loss Prevention Manual.

• Work directly with the Retail Manager on new incentives and ideas to generate revenue.

• Responsible for involvement with physical inventories once per quarter or 4 times per year.

• Become an expert in and train in all Omni Related RetailSOP’s.

• Assist in the timely flow of merchandise from receiving to shops to maximize sales.

• Communicate and partner effectively with the Retail Manager.

• Propose and implement best practices for starters and marshals to enhance communication of relevant and accurate information, based on insights gained from daily operations.

• Maintain high standards of personal appearance and grooming, which includewaringthe proper attire/uniform and name tag when working.

• Responsible for communication and coordination with golf service staff, starters, and marshals to tend to the needs of all customers that enter the member golf shop.

• Must maintain a working knowledge of golf operations for all courses.

• Supervise the reserving of tee times, player check-in, tee sheet management, and tee sheet requisites each day.

• Supervisethe maintainingorderly presentation of the golf shop.

• Assist with any inventory counts as needed.

• Qualifications:

• Prior retail and direct customer service experience is strongly preferred.

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.

• Scheduling flexibility, including willingness to work weekends and holidays.

• Excellent customer service skills.

• English language proficiency required.

• Physical Requirements:

• Must be able to lift and move moderate weights.

• Must be able to stand for extended periods of time.

• Must be able to withstand possible9-12 hourwork day.

• Working Environment:

• Indoor Interior of Golf shop, in normal office conditions

• Occasional outdoor tasks and travel around property when needed.

• Tools & Equipment:

• Computer, printer, telephone

• ResortSuite,ForeTees, Microsoft Office programs

• Cleaning supplies

Qualifications:

• Candidate must be able to work a flexible schedule including nights, weekends and holidays.

• Candidatemust have strong customer service skills and abilities. 

• Candidatemust be able to stand for long periods of time. 

• Previous supervisory experience preferred but not required.