Front Desk Supervisor

Full-Time

We are seeking a friendly, professional, and service-driven Front Desk Supervisor to join our boutique hotel team in beautiful Key West, Florida. This role is ideal for someone who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional guest experiences.

Position Overview
The Front Desk Supervisor serves as the first point of contact for all guests and is responsible for creating a welcoming, efficient, and personalized arrival and departure experience. This position plays a key role in ensuring smooth daily hotel operations and maintaining high standards of guest satisfaction.

Key Responsibilities

• Greet and welcome guests with a warm and professional demeanor
• Manage check-in and check-out procedures efficiently
• Handle reservations, modifications, and guest requests
• Process payments and maintain accurate records
• Provide information on hotel services, amenities, and local attractions
• Coordinate with housekeeping and other departments to ensure room readiness
• Resolve guest concerns promptly and professionally
• Maintain a clean and organized front desk area

Qualifications

• Previous hotel or customer service experience preferred
• Experienced in managing reservations and inventory using Cloudbeds PMS
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional appearance and positive attitude
• Basic computer and reservation system proficiency
• Availability to work flexible shifts, including evenings, weekends, and holidays

What We Offer

• Competitive pay
• Opportunity to work in a boutique, guest-focused environment
• Supportive team culture
• Employee discounts and hotel perks
• Career growth opportunities within hospitality

If you are passionate about hospitality and enjoy creating memorable guest experiences in a vibrant island setting, we would love to hear from you.