People + Culture Manager

Full-Time

Description

JOB SUMMARY:

Recruiting;

• Use HRIS/ATS to post employment advertisements. Ensure proper templates are used to maximize candidate pools.
• Ensure hiring teams receive all incoming candidates in a timely manner.
• Pre-screen candidates for minimum qualifications and availability as requested.
• Perform reference checks as required.

Onboarding;

• Draft and send appropriate official offer letters via HRIS/ATS and Adobe using assigned templates.
• Issue background checks as required.
• Responsible for proper staff onboarding process start to finish for all hires, collection of USCIS compliant identification, E-verify filing, background check processing, authorizing time clock, schedule, and appropriate payroll access, issuance of benefits and perks, and creation of employee file.
• Schedule and lead hourly and managerial new hire orientations regularly.
• Lead all training and learning platform administration (Typsy) by ensuring all employees have access, removing terminated employees, promoting engagement, issuing required training, and working closely with leaders to develop content and build training paths for each subordinate position in their departments.

Payroll Administration;

• Assist Director of People and Culture with Payroll Processing and Approvals including but not limited to; time card review, auditing job codes and rates, filing of payroll documentation, allocation review, etc.
• Perform quarterly access audits with centralized UKG Specialist to ensure team members have appropriate visibility into UKG.
• Maintain confidentiality with all payroll files/information.
• Relays incoming documents relating to garnishments, child support, wage verifications, etc.
• Coordinates with department managers to ensure terminated employees are removed from the system as appropriate

General + Compliance;

• Builds a strong working relationship and communication flow with team members to promote openness, teamwork, and appreciation for each department and their role in our success.
• Follow company guidelines for progressive disciplinary action when necessary. Complete subordinate employee performance reviews/evaluations as required.
• Work with Area Director of People + Culture to ensure posted Federal and State Labor Laws are current and compliant.
• Maintain digital records and manual files according to federal and state retention laws.
• Work closely with Area Director of People + Culture to develop ongoing informative training and professional development for leadership team members.
• Assign required Anti-harassment training per state law. Track completion and provide follow-up reminders as needed.
• Act as culture champion for The Hamilton Hotel and EOS Hospitality. Convey EOS Ethos to team members, motivate, lead by example, and take part in actively increasing morale.
• Provide daily support to managers including guidance on employee relations, retention of current employees, creative suggestions in labor cost savings, coaching performance, and general guidance on HR policy and procedures. Be a resource and offer physical presence in difficult employee conversations and terminations.
• Works with Area Director of People + Culture to develop P+C SOPs and standardized practices.
• Encourage EOS Employee Engagement Survey participation from team members. Access and create annual action plans with Area Director of People + Culture based on survey results.
• Assist in the planning of Employee Relations events including Employee Appreciation Week, holiday festivities, cultural gatherings for international staff, Annual Leadership Party, pride week celebrations, etc.
• Attend trainings from local Legal teams and hospitality resources to keep abreast of all federal and state labor laws.
• Educate team members on benefit and perk eligibility. Provide resources to assist team members in benefit selection and personal management of insurance and other benefits.
• Work with EOS Benefit Administrator and Area Director of People + Culture to audit benefit eligibility and issuance of insurance, as well as conduct annual open enrollment process.
• Processes unemployment claims via online portal.
• Attend departmental meetings and training sessions as required. Attend reoccurring Morning Meetings, local and EOS People and Culture team meetings, and Check-Ins with General Manager.
• Willingness to work weekends, holidays, and/or flexible hours based on HR required business needs.
• Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace.
• Comply with all time and attendance policies.
• Comply with all uniform, dress code, and appearance standards.
• Lead by example with professionalism and high standards of guest services.
• Assist General Manager with additional administrative assigned projects
• Ability to communicate with managers and staff in a positive, efficient, and friendly manner.
• Have shared accountability through a willingness to step into whatever role is needed to meet employee and leadership expectations. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
• Demonstrate a team-focused attitude and encourage collaboration. Motivate and lead the team to accomplish tasks effectively.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain seated for up to 8 hours
• Ability to walk the property and grounds occasionally
• Ability to move up and down stairs regularly
• Ability to use repetitive manual dexterity, such as typing, for up to 8 hours
• Ability to view a digital computer/tablet screen for extended period of time, up to 8 hours
• Ability to communicate and exchange information effectively, often in a public/group setting
• Ability to read, write, speak, and understand English
• Must be proficient in online systems management including Microsoft Office, HRIS, scheduling modules, and a quick learner for other online based portals
• Ability to complete a satisfactory background check

TECHNOLOGY AND EQUIPMENT USED:

• Computer
• Microsoft Office (Outlook/Word/Excel)
• Printer/Scanner/Copier
• Multi-line phone system
• Time Clock
• Cell phone/Tablet
• Labor Management System (Scheduling, Time Card Approvals) and HRIS System

WORKING ENVIRONMENT:

• Work will primarily take place in a hotel and restaurant environment, in both guest-facing and employee back of house areas.
• Professional office environment
• Group and solo work.

KEY SKILLS & EXPERIENCE REQUIRED:

• 3 years Human Resources leadership experience, hotel/lodging environment highly preferred
• Four year degree in related field
• High School diploma/GED
• Successful completion of satisfactory background check
• Demonstrates natural leadership qualities with a positive, team-focused attitude
• Ability to establish and maintain effective professional relationships with property leadership, employees, corporate leadership and HR peers within the organization.
• Excellent organization and communication skills and the ability to communicate effectively with all levels of the business.
• Ability to exercise good judgment and sound decision making when making business recommendations.
• Excellent time-management skills and ability to take initiative with minimal supervision.
• Strong attention to detail and the ability to balance multiple tasks and projects simultaneously, through planning and prioritization.
• Ability to work as part of a team and as a team leader.
• Able to present themselves with an uplifting personality as well as presenting a high degree of confidentiality and professionalism at all times.
• Proficiency communicating in Spanish is a plus
• PHR/SPHR certification preferred but not required.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.