Housekeeping Supervisor

Full-Time

Description

Position Overview:

The Housekeeping Supervisor will report to the Housekeeping Manager and will be asked to perform a variety of managerial functions. The Housekeeping Supervisor is responsible for supervision, coaching and training of room and house attendants. Our Housekeeping Supervisors ensure that all work is performed up to the standards set forth by the department and Hotel.

Key Responsibilities:

• Overseeing a number of critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, ensuring timely turnover of checkout rooms and interacting with hotel guests in a polite and positive manner.
• Serving as team lead for the entire housekeeping staff including assigning and reviewing work.
• Maintain high-quality cleaning standards.
• Provide exceptional customer service and lead staff to do the same.
• Respond to customer complaints quickly and resolve them effectively.
• Develop strategies for improving guest experience.
• Communicate and coordinate with Engineering to ensure efficient maintenance and repair of items related to guest rooms and public areas.
• Are reliable, organized, and comfortable managing a physically active role.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
• Communicate effectively, both verbally and in writing, to provide clear directions to the staff.
• Observe performance and encourage improvement where necessary.
• Perform guest room cleaning duties in cases of room attendant’s shortage.

Position Requirements:

• Develop and maintain positive working relationships with other departments.
• The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
• The ability to maintain confidentiality of guest information and pertinent Hotel data.
• The ability to communicate effectively in English with guests, managers, and colleagues.
• Listen and respond appropriately to the concerns of the department.
• Knowledge of overall hotel operations as they affect the department preferred.
• Possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees.

Physical Requirements:

• Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Required Qualifications:

• Minimum of 2 years Housekeeping experience.
• Able to communicate in English.
• Demonstrate natural leadership qualities with a positive, team-focused attitude.
• Prior experience in a luxury hotel preferred

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Wage Rate: $28-30 per hour

About The Barnes San Francisco

The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street. We offer central, vibrant location, housed in a historic building that previously served as the Hotel Manx, originally opening around 1906-1907. The hotel blends historic charm with contemporary, Italian-inspired décor. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. The Barnes Hotel offers competitive salaries and robust benefit plans.

Full Time Supervisor Hourly Benefits:

Full Time Hourly Perks:

• EOS Employee Rates plus 50% off F&B and Retail
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The Barnes San Francisco- is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. The Barnes San Francisco hiring policies require a background check for all applicants working directly with at-risk populations.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.