Spa - Desk Agent

Full-Time

Essential Job Functions:

• Supports new Omni Safe and Clean protocols throughout the spa to support Omni's related sanitation protocols. 
• Check guests in and out according to Omni Standards
• Schedule spa appointments and accurately confirm them in accordance withOmni Hotel & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell Idlewild services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicatespa promotions with guests.
• Greetsguests & members, providing information and directions as necessary.
• Instructs guests where they may change and/or dress for Spa treatments and experiences.
• Maintain locker roomin sanitary and safeconditionto include shower areas, and vanities.
• Maintain all guest lounge and deck areas in neat and sanitary condition.
• Maintain Spa Garden spaces in a fashion that ensures neat, safe, and sanitary conditions.
• Ensure that guests are properly checked in and out of lockersas necessary.
• Participates in periodic product inventory as directed.
• Conductstours of the spa and related facilities.
• Must maintain client and spa business confidentiality/privacy at all times.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participatein and support training and staff meetings.
• Report any maintenance problems throughout the spa to the proper authority.
• Communicate to managementany and alloccurrences involving staff or guests in the spa that require attention.
• Complete other duties asassigned by management.

Qualifications:

• Ability to input information accurately and efficiently into computer systems
• Ability to prioritize, organize and follow up all responsibilities
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Previouscustomer service experience
• Previouscashiering experience is preferred
• High school diploma or equivalent.
• Candidate must possessexcellent guest service skills and willbe responsible forensuringa qualityguest experience in the Spa.
• Maintain a professional appearance at all times.
• Team player
• Responsible and dependable with abilityto fulfill on-call scheduling needs, according to the demands of the business.
• High personal standards and values
• Excellent guest service skills and attention to detail.
• Must be flexible and cooperative.
• Mustbe able to communicate effectively.

Physical Requirements:

• Must be able to stand and walk for extended periods of time.
• Must be able to bend, reach
• Must be able to lift, carry, push, pull 30 lbs.

Working Environment:

• Interior and exterior of Spa
• Occasional exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.

Tools & Equipment:

• Telephone
• Computer, copy machine and printer