Convention Services Manager

Full-Time

Conference Services Manager

Overview:

The Conference Services Manager will facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the resort, ensuring that all information has been communicated correctly.

Responsibilities:

• Prepare resumes for groups ten (10) days prior to group arrival and review all details inthe weeklyStaff Meeting.

• Adhere to the Catering and Conference Services Department’s standard operating procedures.

• Help establish and maintainthe hotel’smarketplace position at the city’s most elite venue within social and corporate communities.

• Follow the specific standard operation procedures for all stafftopromptly and thoroughly handle all stepsin the event planning process adhering to the standards of hotel protocol.

• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.

• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.

• Generate high revenue yielding business for all contracted rooms, function space, and catered events.

• Conduct pre- and post-conference meetings when it is agreeable with the client.

• Ensure thatall current and future client accounts are servicedin accordance withhotel standards.

• Communicate with banquet managers for all related banquetfunctions andcommunicate client requests to relevant departments.

• Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.

• Adhere to selling policies as set forth by the Director of Sales and Marketing.

• Remain available to hotel managers while on property.

• Be aware of departmental revenueand upsellat everypossible opportunity.

• Participate in all regular and operational meetings as required.

Qualifications:

• Flexible work hoursincludeweekendsand holidaystomeet the demands of a24-houroperation

• Must have a minimum of 3-5years’ experiencein conference services, preferably as manager at a largeconventionhotel

• Appropriate, professional appearance and presentation

• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

• Experienceincitywide conferences required

• Luxury or upper-upscale experience preferred

• Exceptional attention to detail and ability to handle very large, complex, multifaceted conventions

• Excellent written and verbal communication abilities

• CMP or similar industry designation preferred