Operations Supervisor

Full-Time

Job Summary

The goal of the Operations Supervisor is to support hotel leadership with supervising and enhancing the overall customer experience at the hotel. The Operations Supervisor will directly supervise up to two departments and will be a backup to other departments as needed. This person will be responsible for motivating and developing employees. The Operations Supervisor will also perform supervisory administrative duties. As a member of hotel leadership, he/she will excel at guest relations and display exemplary performance for hotel staff to follow. This position requires full flexibility and the ability to work any shift.

Duties and Responsibilities

Including, but not limited to:

• Demonstrate a commitment to guest service by proactively taking action to address guest needs and respond promptly and effectively to guest concerns. 
• Develop applicable training material for departments you directly supervise. Assist with development of training as needed for any department. All training must adhere to brand and Strand company standards.
• Interview, onboard and train department staff. Training and support are expected to be ongoing throughout an employee’s service.
• Perform all duties of any positions he/she supervises in an exemplary manner, leading by example, filling in any shift as needed due to business needs.
• Will assist hotel management with administrative responsibilities such as invoice processing, assembling, and scanning audit packets, etc.
• This position will complete other tasks as assigned. 

Requirements

• Must have a minimum of 2 years hotel experience and 1-year supervisory experience
• Hotel brand experience strongly preferred to include proficient knowledge of reservation system
• Supervisory experience strongly preferred
• Must maintain privacy of guests and employees and not disclose confidential information to anyone unless there is a business need to know that information. This includes guests’ personal and financial information, as well as private conversations pertaining to an employee (i.e., employee complaint, medical information, or personal situation) 
• Must be detail-oriented and thorough.
• Ability to read, write, speak, understand, and communicate effectively in English is required. Other languages in addition to English is a plus.
• Must be able to articulate effectively both verbally and in writing when communicating with guests, employees, various levels of Strand management, hotel ownership, vendors, and brand representatives.
• Ability to be flexible and work a variety of shifts and assigned work could change with or without notice. 
• Must be willing to adjust to changes in schedule as business needs dictate.

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RESPECTFUL

      ADAPTIVE

          SERVICE

        ACCOUNTABLE

 UNIFIED

         DEDICATED

Core Competencies

• Leadership
• Guest Satisfaction
• Quality of Work
• Efficiency/Production
• Strong Communicator/Listener

Work Environment

• Frequent sitting, standing and walking
• Frequent trunk rotation and forward bending while sitting and standing
• Frequent squatting and reaching above and below shoulders
• Vision – close, depth, distance, focus adjustment required frequently
• Hand/fingers – typing is frequent 
• Must be able to lift and carry up to 25 lbs.

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.