Assistant General Manager

Full-Time

Assistant General Manager

Our company

The Element by Westin Seattle Downtown is looking for an Assistant General Manager to join our team. We are managed by Puget Sound Hospitality which owns and operates 6 hotels in the Puget sound area.

Mission Statement

It is our passion and responsibility to provide unmatched service to our guests and create opportunities for our associates. We aim to achieve success for our owners by being innovative and constantly evolving, exceeding the expectations of our associates and guests, and creating an environment of Inspired Connections.

Advancement Opportunities

We strongly believe in career advancement opportunities across our properties and work with managers to identify and train individuals who are interested in learning and growing within our organization.

The details

Location: 601 Aurora Ave N. Seattle, WA 98109

Salary range: $90,000 - $105,000 per year 

Commute/Transportation: We are located near several bus routes and offer a discounted annual ORCA pass. If you prefer to drive, we offer free parking to all of our employees in our underground garage.

Benefits: Our manager benefits package is available after 30 days of employment. This package includes medical, dental, vision, life, and AD&D. We also have 6 paid holidays.

PTO is accrued at 0.0538 hours per hour worked starting on day 1 of employment.

We partner with Colonial life to offer supplemental insurance options such as accident, short term disability, and whole life during our annual enrollment.

We have a 401(K) retirement plan available to all employees who are 21+ and have been employed for 6 months.

We offer Marriott employee room rates as well as Marriott friends and family room rates that can be used based on availability at any Marriott location worldwide.

Work shifts: Must be flexible to work in alignment with our business demands

The daily job duties

The Assistant General Manager is responsible for managing the day-to-day operation of the property, including but not limited to front office, housekeeping, food and beverage and engineering, while supporting the General Manager in providing overall leadership in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.    

• Lead all operational managers to success on daily, weekly, monthly and annual action plans relative to property business plan and financial goals.
• Ensure compliance of brand standard operating procedures and policies. 
• Plan, organize, facilitate and/or participate in various hotel and department meetings.   
• Develop and implement plans that improve guest satisfaction and associate satisfaction. 
• Monitor and develop associate performance, particularly operational managers, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards.  
• Interview, hire and train associates, particularly management level.   
• Monitor service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Identify operational performance, productivity and efficiency gaps and develop measures to correct those deficiencies.
• Support assigned departments to achieve financial/business plan goals and expectations in accordance with established operating budget, monitoring progress monthly and implementing controls for expense management.
• Minimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property and in accordance with state, federal and company policies.  
• Maintains regular attendance and is consistently on time. 
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code. 
• Performs any other duties as requested by General Manager. 

The Requirements

• Bachelor's degree (B. A.) from four-year college or university (Hospitality or Hotel Administration preferred); or four years equivalent experience and/or training; or equivalent combination of education and experience.
• Minimum of two years equivalent experience in a hotel property of similar size and quality. 
• Solid career progression in management of both Rooms and Food & Beverage operations. 
• Thorough understanding of revenue and yield management principles. 
• Position requires ability to work a varied schedule that includes evenings, nights, weekends and holidays.   
• Command of the English language both written and verbal. 
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.  
• Ability to create documents using MS Word, Excel, Powerpoint and Outlook.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• E-VERIFY
• Puget Sound Hospitality participates in the Electronic Employment Eligibility Verification Program.
  
  This Employer Participates in E-Verify English and Spanish (PDF)