Concierge - RIVANI Class X

Full-Time

Class X by RIVANI is a revolutionary ultra-luxury office concept developed by Robert Rivani, transforming traditional workspaces into hospitality-driven, experiential environments. Located in the heart of Miami Beach, Class X is an incomparable sanctuary of ambition where hospitality, performance, wellness, and culture converge. Class X features true five-star amenities including a private speakeasy, world-class fitness, spa and wellness, valet, concierge, and high-end dining, all engineered to inspire its members through impeccable service in a world-class environment.

We are looking for experienced, passionate, anticipatory hospitality professionals — the kind whose craft was forged in a five-star flagship hotel or resort, or a private club where the details mattered, and who are ready to put that training back to work in an environment built for it. Class X is operated by Black Briar Management, a foremost leader in luxury real estate management, and is held to the standards of the most decorated names in luxury hospitality — with Forbes Five-Star, AAA Five-Diamond, and Relais & Châteaux benchmarks anchoring the service culture. If you thrive in a fast-moving but never chaotic environment, want your craft on display, and take pride in service that is felt rather than announced, we want to hear from you.

Apply today.

POSITION OVERVIEW

The Concierge is the operational backbone of Rivani’s front-of-house - the person who ensures that every commitment made to a tenant is tracked, executed, and followed through to completion. This is a highly organized, detail-oriented role that requires genuine hospitality instincts alongside the process- discipline to manage multiple open items simultaneously without ever losing precision.

The Concierge works closely with the Concierge Manager to support the full range of tenant-facing operations - from managing requests and communications to coordinating vendor services and supporting programming activations. For the right candidate, this role is the proving ground for growth within luxury hospitality leadership.

CORE RESPONSIBILITIES

• Tenant Service Coordination: Support the Concierge Manager and front-of-house team in executing tenant requests, service arrangements, and personalized touchpoints. Track all open service items with relentless follow-through until each is resolved, confirmed, and documented.
• Tenant Communication: Communicate with tenants in writing and in person with the warmth, precision, and discretion that Rivani demands. Every interaction - from a brief email to a face-to-face conversation - reflects the building’s standard.
• Records & Preference Management: Maintain accurate and current records of tenant preferences, pending requests, and service history across all platforms. Ensure the Concierge Manager and front-of-house team always have the information they need to deliver personalized service.
• Vendor & Partner Coordination: Coordinate directly with third-party service providers, vendors, and amenity partners to fulfill tenant requests and event needs. Confirm service details, manage scheduling logistics, and communicate any changes promptly and professionally. Maintain organized vendor records and service history.
• Front-of-House Operational Support: Provide full operational support to the concierge team during peak periods, high-traffic events, and staffing transitions. Manage deliveries, visitor registration, and tenant notifications with accuracy and urgency. Assist in always maintaining the front-of-house environment to Rivani’s presentation and brand standards.
• Scheduling & Task Coordination: Support daily task management and scheduling coordination for the concierge team as directed by the Concierge Manager. Ensure nothing slips in a high-volume, fast-moving operational environment.
• Programming & Events Support: Assist in the logistics and coordination of tenant programming, wellness activations, and private events. Prepare event materials, manage RSVP tracking, coordinate vendor arrivals and setup, and serve as an on-the-ground support resource during event execution.
• Continuous Improvement: Identify patterns in service requests or recurring coordination challenges and surface observations to the Concierge Manager. A great Concierge notices what can be done better and says so.

WHAT YOU BRING

• 2+ years of experience in luxury hospitality, concierge services, executive support, or a high-touch service coordination environment
• Exceptional organizational skills - demonstrated ability to manage multiple open items simultaneously without losing accuracy or urgency
• Strong written and verbal communication skills; every message and interaction from this role represents Rivani
• Proficiency with service management platforms, CRM tools, scheduling software, and Microsoft Office Suite
• Proactive, solutions-forward mindset - you anticipate what is needed before being asked
• Absolute discretion and professional composure in all tenant and team interactions
• Genuine passion for service and demonstrated interest in building a career within luxury hospitality
• Bilingual English/Spanish strongly preferred given Rivani’s tenant community and BBM workforce

WHO YOU ARE

• Process-driven and detail-obsessed - you keep track of everything and let nothing slip
• A communicator who understands that precision and warmth are not in conflict - both are required
• Genuinely service-minded: you are energized by solving problems for tenants, not drained by them
• Organized under pressure - when it’s busy, you are calmer and more precise, not less
• Hungry to learn: you see this role as the foundation of a career in luxury hospitality and you treat it accordingly
• Discreet and professional in every interaction, without exception

WHAT MAKES US DIFFERENT

• Competitive benefits package provided. Details shared during the hiring process.
• Monday to Friday work schedule
• Onsite parking
• Rewards & Recognition programs

Black Briar Management is an equal opportunity employer committed to a diverse, inclusive, and high-performing workplace.