Spa Front Desk Agent
Full-Time
Omni Mount Washington Resort
Bretton Woods, NH
Posted May 19, 2026 by Omni Hotels & Resorts
Overview:
Ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members and staff to maximize member/guest satisfaction and revenue.
Essential Functions:
- To greet and welcome all guests coming into the Spa.
- To arrange for all Spa appointments.
- Must be able to concentrate, exert good judgment and be flexible since the desk is a very busy area and the focal point of the Spa.
- To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
- To maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
- To maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
- To be able to explain the key features of all Retail items in order to enhance the guests’ “home spa” experience.
- To be able to softly “link sell” and “up-sell” in order to enhance the guests’ experience.
- To handle all the billing and point-of-sale functions for spa services and retail sales.
- To assist with scheduled retail inventory.
- To be cross-trained for all duties and responsibilities of the locker room and facilities areas.
- To provide personal attention to the guests.
- To ensure a pleasant visit for each guest.
Qualifications:
- Must possess excellent communication skills, both written and oral.
- Must have the ability to work under pressure without letting that pressure show to the guest.
- Must exhibit a sincere desire and ability to work well with people, assess their needs and be able to provide assistance.
- Must be available to work flexible hours, including weekends and holidays.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni Mount Washington Resort
BRETTON WOODS, NEW HAMPSHIRE
ELEVATE YOUR MOUNTAIN ADVENTURE AT OUR NEW HAMPSHIRE RESORT
A place where historic moments shaped the world, the Omni Mount Washington Resort & Spa invites you to enjoy cherished experiences with friends and loved ones. Soar through the mountain air on a zipline canopy tour, take a dip in our indoor or outdoor pools, or play a round of golf when you stay at our New Hampshire resort. Book a ski trip in winter, a guided adventure in the summer, or indulge in a pampering session year-round in our 25,000 square-foot spa and wellness center. Enjoy resort activities like tennis, scenic gondola rides, hiking, lawn games or winter activities, and end your day with dinner at our resort’s restaurants and bars. Grab a bite at Stickney’s Steak & Chop Pub or at the elegant 1902 Main Dining Room before grabbing a nightcap over your favorite game in the Cave - a prohibition-era speakeasy tucked within one of the remaining grand hotels. Retreat to our hotel rooms and suites, featuring sweeping mountain views, plush bedding and more. Our Bretton Woods mountain resort is also the perfect backdrop for your next event, with 30,000 square feet of available space to host your gathering.
| Address | 310 Mount Washington Hotel Rd, Bretton Woods, NH 03575 |
|---|---|
| Property Type | Hotel |
| # Jobs | 66 |
About Omni Hotels & Resorts
About Omni Hotels
Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.
At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest® loyalty program and the company’s Power of One® associate empowerment program.
A WELCOME FROM JOY…
Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.
Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.
Explore our site and get to know us. We’d love to hear from you.
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