Spa Manager

Full-Time

Overview:

The Spa Manager is responsible for managing the overall direction, coordination and evaluation of the spa operations with the Director of Spa.

Responsibilities:

• Assist with the day-to-day operation of the spa

• Assist the Spa Director by providingdepartmentwith the leadership necessary to attain their business goals and objectives.

• Interact with guests as needed to ensure optimum guest service and satisfaction.  Analyze and translate guest interactions into service and facility improvements.

• Respond to employee and guest needs with genuine concern and a sense of urgency.

• Assist with the development of business strategies and project plans to ensure that the design and implementation of new concepts, methods, and policies and procedures relating to the Spa are aligned with company and department goals.

• Adhere to all standard policies and procedures.

• Perform all employee and guest activities in a cordial, efficient and professional manner,at all times maintaining a commitment to employee and guest satisfaction

• Develop a professional and on-going relationship with employees and guests. Discussion of internal matters of any sort with guests is not permitted.

• Communicate thoroughly, clearly and concisely across departments and through levels within the company.

• Keepworkarea neat, clean and organizedat all times.

• Attend Omni required training classes and department meetings, assistingSpaDirector with facilitation when required.

• Manage, coach and direct the Spa Management Operations team.

• Prepare and submit accurate and timely payroll data.

• Participate in the hiring process.

• Participate in coaching, developing and training staff.

• Participate in performing performance reviews.

• Oversee and participate in the scheduling process for your specific areas of responsibility.

• Assist with the preparation and adherence of the spa budget.

• Ensure that the daily performance goals and responsibilities are being met consistently, effectively and efficiently

• Enforce Omni standards of appearance of Spa facilities.

• Enforce Omni standards of appearance, cleanliness, graciousness and service among staff.

• Mustmaintain client and spa business confidentiality/privacy at all times.

• Perform other job-related duties as directed by Spa Director.

Qualifications:

• Mustbe flexible with work schedule and able to work weekends and holidays.

• Mustbe able to communicate effectively.

• Familiarization with Resort Suite 

• Minimum1 yearprevious Spa management experience is strongly preferred.

• CPR and First Aid certification is desired.

• Must be able to interact with people in a professional manner under pressure.       

• Follow all aspects of job safety.

• Understand that the job may require bending, stooping, and lifting of materials of moderate weight.