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Omni Viking Lakes Hotel is seeking a Front Desk Agent. This position is responsible for providing a five-star welcome and departure experience to each guest, as well as serve as a hotel ambassador throughout the guest’s stay. This team member will make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, settling guest accounts upon check-out, resolving guest issues, and completing special requests.

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Salary for this position starts at (based on experience): $20.00/hour. Full Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Viking Lakes reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Essential Job Functions:

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures

Empathetically listen to guest inquiries and provide appropriate responses.

Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

Supports new Omni Safe and Clean protocols throughout the hotel to support Omni's Covid-19 related sanitation protocols.

Block rooms in the computer and follow through on designated requirements.

Pre-register designated guests and prepare key packets.

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

Maintain confidentiality of all guests and hotel information

Employ attention to detail to ensure security of guest room access.

Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.

Maintain guest history files on all guests.

Expediently accommodate any room changes.

Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.

Issue safe deposit boxes to guests and ensure security of key.

Monitor, send and distribute guest faxes.

Generate, print, and distribute daily and weekly reports.

Resolve discrepancies in the room status report with Housekeeping.

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.

Qualifications:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone

Ability to input information accurately and efficiently into computer systems.

Ability to work cohesively with co-workers both within and outside of your department.

Ability to compute accurate mathematical calculations.

Ability to think clearly, quickly and make concise decisions.

Ability to prioritize, organize and follow up.

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.

Previous customer service experience

Previous hotel front desk experience is strongly preferred.

Previous cashiering experience is preferred.

Fluency in a foreign language is preferred.

Previous guest relations training is preferred.

Physical Requirements:

Stand or walk for an extended period or for an entire work shift.

Requires repetitive motion.

Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

Working Environment:

Interior of hotel

Outdoors in parking area.

Occasional travel around property with exposure to outside weather conditions.

Exposure to hazardous chemicals

Tools & Equipment:

Radio, computer, printer, copier, telephone

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Viking Lakes

EAGAN, MINNESOTA

EXPERIENCE A NORDIC-INSPIRED STAY AT OUR EAGAN HOTEL

Experience a Nordic-inspired stay with easy access to near downtown Minneapolis and St. Paul at Omni Viking Lakes Hotel, adjacent to Minnesota Vikings headquarters. Book a rejuvenating spa treatment or take a refreshing dip in the indoor pool. Visit The Mall of America and other shopping nearby, or make the short trip for a Minnesota Vikings game. Our hotel’s restaurants and bars cater to all tastes and focus on high quality ingredients. Enrich your culinary senses at Kyndred Hearth, helmed by award-winning chef Ann Kim. Enjoy early morning coffee at Ten Drops and catch a game over cocktails at Ember & Ice. At the end of the night, retreat to one of 320 spacious, comfortable guest rooms and suites. Omni Viking Lakes Hotel is the perfect choice for your Twin Cities getaway. Our Eagan, MN hotel is also great for business functions or celebrations. With 35,000 square feet of on-site event space, our hotel is ideal for meetings, weddings or other gatherings.

Address	2611 Nordic Wy, Eagan, Saint Paul, MN 55121
Property Type	Hotel
# Jobs	20

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.