Security / Guest Service Representative

Full-Time

Overnight Security

Our company

The Hampton Inn & Suites Puyallup is looking for an overnight Security person to join our team. We are managed by Puget Sound Hospitality which owns and operates 6 hotels in the Puget sound area.

Mission Statement

It is our passion and responsibility to provide unmatched service to our guests and create opportunities for our associates. We aim to achieve success for our owners by being innovative and constantly evolving, exceeding the expectations of our associates and guests, and creating an environment of Inspired Connections.

Advancement Opportunities

We strongly believe in career advancement opportunities across our properties and work with managers to identify and train individuals who are interested in learning and growing within our organization.

The details

Salary range: $20.91 per hour

Location: 1515 South Meridian, Puyallup, WA 98371.

Commute/Transportation: We are located on a major bus route and we offer a discounted annual ORCA pass. If you prefer to drive, we have free employee parking on site.

Benefits: Our benefits package is available to full time employees after they complete 60 days of employment. This package includes medical, dental, vision, life, and AD&D. We also have 6 paid holidays.

PTO is accrued at 0.0538 hours per hour starting on day 1 of employment.

We partner with Colonial life to offer supplemental insurance options such as accident, short term disability, and whole life during our annual enrollment.

We have a 401(K) retirement plan available to all employees who are 21+ and have been employed for 6 months.

We offer Hilton employee room rates as well as Hilton family room rates that can be used based on availability at any Hilton location worldwide.

Work shifts: Graveyard/overnight

The daily job duties

The purpose of overnight security is to provide a safe environment for our guests and employees by patrolling the premises on a regular basis, responding to incidents, logging all security measures taken, and taking action to resolve any security incidents.

• Conduct exterior and interior patrols of the hotel premises on a regular basis. Ensure that the parking area is safe and secured.
• Check the doors around the hotel and ensure they are properly locked.
• Patrol hallways and ensure the rooms occupied by the guests are silent in the way they are supposed to be.
• Monitor the people present in the hotel and take action if someone is out of place.
• Fill the security log with the small reports of the areas that have been checked.
• Monitor the alarms and make arrangements for evacuation in case of emergency.
• Keep in contact with the Night Auditor and assist as needed.
• Deliver items to guest rooms upon request
• Light maintenance/clean-up may be required if issues arise in guest rooms/public areas.
• Ability to work in inclement weather.

The Requirements

• Demonstrates accuracy and thoroughness. 
• Monitors own work to ensure quality. 
• Provides the best possible service to clients and customers.  
• Meets or exceeds productivity standards.  
• Produces adequate volume of work efficiently in a specific time.
• Responds to requests for service and assistance.  
• Demonstrates the desire and ability to provide high quality service to both internal and external customers.  
• Solicits customer feedback to improve service. 
• Asks for and offers help when needed.  
• Includes appropriate people in decision-making.
• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up.   
• A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred. 
• Must be able to read, speak and write in English fluently.
• Must be able to write detailed reports.
• Must be able to respond to a crisis in a calm and effective manner.
• Must be able to stand and walk for extended periods of time
• Must be able to effectively manage hotel guests who may be unruly while still remaining respectful

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

E-VERIFY

Puget Sound Hospitality participates in the Electronic Employment Eligibility Verification Program.
This Employer Participates in E-Verify English and Spanish (PDF)