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Compensation: $52,000 per year

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.

The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

What You Will Be Doing

Lead daily front office operations, including staff supervision and scheduling

Train, coach, and develop front desk and guest service team members

Oversee check ins, check outs, reservations, and billing accuracy

Resolve escalated guest concerns and service issues professionally

Ensure compliance with hotel policies, brand standards, and procedures

Monitor financial processes such as cash handling and end of day reporting

Communicate effectively with housekeeping, engineering, and leadership

Support hiring, performance reviews, and team development

Maintain a welcoming, efficient, and service focused front office environment

Why You Will Love It Here

Leadership role with daily guest impact

Opportunities for growth within hotel operations

Supportive, team oriented environment

Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.

EOE

Qualifications

What Makes You You

Previous hotel front office leadership experience required

Strong communication, leadership, and problem solving skills

Organized, dependable, and detail oriented

Comfortable using hotel systems, reporting tools, and front office processes

Able to multitask and maintain professionalism under pressure

Passionate about hospitality and creating excellent guest experiences

Flexible to work any shifts, including holidays and weekends.

Homewood Suites by Hilton Mahwah

Mahwah scenery near Campgaw skiing

New Jersey scenery awaits in Mahwah. Grab our free shuttle, running in a five-mile radius, to Darlington Golf Course and Campgaw Ski Mountain Area. Nearby, you’ll find Woodbury Common Premium Outlets and Westfield Garden State Plaza. Make the most of our free WiFi, breakfast, and evening social, Tuesday – Thursday. For a night in, dabble in some in-suite cooking.

Address	375 Corporate Drive, Mahwah, NJ 07430
Property Type	Extended Stay
# Jobs	9

About Dimension Hospitality

Great Hospitality doesn't just happen. But it definitely happens here.

Recently celebrating our 35^th year anniversary, Dimension Hospitality is a premier hotel management company, boasting an impressive track record in managing, developing and acquiring hotels. Together with our owner partners, we have produced winning combinations in markets throughout the U.S. With a diverse portfolio of nearly 80 hotels, including leading brands of Marriott, Hilton, Hyatt and IHG, our emphasis is on delivering measurable results, creating a culture where associates can reach their potential and providing exceptional guest experiences.