RV Resort General Manager (Housing Included)

Full-Time

Job Type

Our Resort General Manager is responsible for the operations and continued profitability of an Island Resort and serves as the day-to-day point of contact for guests & residents. They are responsible for administrative activities, marketing, leasing & sales of sites, property maintenance, financial management, and most importantly resident & guest relations.

This position may require flexible scheduling availability.

Housing is included with this position.

Job Requirements

• Ensure that departments achieve or exceed guest's service expectations
• Meet or exceed budgeted profit and margin for the resort
• Accurately forecast revenue/cost problems and manages the timing of discretionary expenditures to utilize cash flow
• Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs 
• Ensure resort staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that these procedures are regularly followed
• Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations
• Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. 
• Ensures bad debt is submitted to collections
• Identifies major revenue and expense opportunities and possible problems
• Assist team leaders in meeting and exceeding AOS goals
• Develop and implement marketing and sales plans based on demand segments
• Actively sell through sales calls, property tours, etc.
• Periodically inspect vacation rentals, resort facilities, building exteriors, parking lots, resort grounds, etc.
• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions

Job Qualifications

• Knowledge of the principal competition for each market segment
• Highly motivated team player with strong initiative and desire for achievement
• 2 years property management/resort experience, including 3 years of supervisory experience
• 1 year previous sales and leasing experience
• Flexibility to respond to resort needs during non-business hours 
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service
• Valid Driver's License required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 100 pounds.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance 
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking 
• Pet Insurance 
• PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program 
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services 
• Paid Sick and Vacation Time 
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand 
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.