Bellperson

Full-Time

Overview:

TheBellpersonis responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities:

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.

• Use friendly and appropriate expressions when engaging guests.

• Supervising the bell staff and ensure they perform their duties efficiently.

• Assist in making reservations for restaurants and limousines for our guests.

• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.

• Ensure that the bell storage closet is maintained, clean and tidy.

• Follow-up with guest complaints to ensure that any problems are resolved.

• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.

• Utilize bell carts effectively and with caution.

• Ensure Lobby Presence when on shift.

• Direct guests to the Front Desk or meeting rooms.

• Call taxis and/or shuttle for guests as needed.

• Assist, retrieve, and load luggage for guests.

• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.

• Engage in conversation with as many guests as possible.

• Aid guests in locating other areas of the hotel (walk them to destination if possible).

• Train new bell staff members on the proper procedures and protocols of the hotel.

• Maintain daily bell log for all arrivals and departures.

• Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.

Qualifications:

• Previous luxury hotel experience is required.

• Ability to stand for the entire scheduled shift.

• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.

• Knowledge of the surrounding area andall ofits attractions.

• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.

• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

• Must possess the ability to handle stressful and busy hotel operations. Ability tomaintain a positive and professional demeanor and composure at all times.

• Must have the ability to report to work on time and when scheduled.

• Must have the ability to stand and/or walk for extended periods of time.

• Must meet standards of appearance and maintain a high level of personal hygiene at alltime.

• Clear, concise written and verbal communication skills.Candidatemust be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.