Night Audit Desk Agent

Full-Time

Overview:

Responsible for organizing and balancing all daily revenues/cash receipts, running nightly computer reports, maintaining Hotel internal controls, nightly closing and back up of Hotel computer systems.

Responsibilities:

• Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
• Conduct a thorough and accurate Rooms Revenue Audit, involving all necessary control procedures, including but not limited to verifying room rates, bucket checks, follow-up on discrepancies, posting room and tax, and running final reports
• Distribute final reports to appropriate departments on a timely basis
• Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
• Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
• Participate with other members of management in developing plans to deliver special services to selected targeted markets.
• Provide a "Welcome Call" to guests as required by management.
• Be involved in resolution of as many guests' complaints as possible.
• Oversee Hotel operations including the safety & security of all guest, associates, and property.
• Strive to improve Medallia scores.
• Assist other departments as needed
• Facilitate a smooth and orderly workflow and maximum service to our guests
• Be conversant with all hotel promotional programs
• Maintain clean and safe work area
• Interact in courteous and professional manner with all guests, staff and community members
• Respond in courteous, professional and rapid manner in order to resolve guest and staff difficulties

Qualifications:

• Excellent customer service and problem solving skills.
• Must have strong communication, computer and organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Prior guest service experience required, preferably hotel front office experience.
• Must be able to work a variety of shifts, including weekends and holidays.
• Prior Night Audit Experience preferred
• Ability to sit or stand for extended periods of time

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.