Assistant Director of Housekeeping

Full-Time

Assist in managing and directing of all Housekeeping and Laundryfunctions. Participate in quality assurance for Housekeeping department and department cost control measures. Provide support to the Director of Housekeeping in all areas of the Housekeeping Operation. Ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities

• Assists the Director of Housekeeping in monitoring and maintaining all areas of the Housekeeping department to include: cost controls, linen and supply inventories, quality assurance inspections, uniform control and issuance, proper use of systems and controls to ensure the smooth operation of the Housekeeping Department.
• Responsible for planning, evaluating, organizing, and directing the activities of catering sales and conference services managers, and administrative staff.
• Ensures that all policies, procedures, and guidelines are followed by department personnel.
• Provides the necessary training, motivation, and leadership for all department personnel.
• Assist with department scheduling and payroll cost controls.
• Provides courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, request and complaints using guest service skills.
• Exhibits hospitality while striving to exceed guest expectations.
• Resolves difficult or unusual problems arising with guests, while maintaining good guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Maintains close coordination, communication, and interaction with all other departments within the Hotel.
• Ensures all guest requests are met within the prescribed time limit.

Qualifications

• 1-year Housekeeping Management experience required or participation in the Omni LID program. Previous leadership experience in an upscale, full-service hotel environment is required.
• Exceptional knowledge and understanding of housekeeping operations, to include managing inventories, turndown service, special needs of VIP guests, room assignments, inspections, safety, and health standards.
• Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
• Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests
• Able to set priorities for the Housekeeping team and provide feedback to others that enhances performance.
• Prior experience managing schedules, payroll, service recovery and associate relations matters required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to work well under pressure, managing quick turns and high occupancies.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion of arms, hands, and legs.
• May work both indoors and outdoors in motor lobby parking area.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.