Host - Crenshaw's

Full-Time

Host-Greeter

Overview:

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service,anticipatingand delivering guests’ needs. The Hostcomprehendsthe restaurant operation and seats our guests with a friendly demeanor keeping their expectations and the needs of the operation in mind.

Responsibilities:

• Consistent maintenance and refinement of service standards.Ensurescompliance with all hotel standards and local laws.

• Ensure compliance with health,safetyand sanitation awareness standards. Prepare daily for health department andEcosureinspections.

• Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone, managing reservations and table assignments, greetingguest, seating guests, explaining restaurant concepts.

• Perform all sidework asassigned by management including but not limited organization of restaurant host stand and guest entrance, menu cleanliness.

• Responsibleto adhereto all proper trash procedures.

• Mustretainand maintain complete knowledge of all food andbeverage menuitems.

• Report tomanagementany need for housekeeping or maintenance of restaurant and restaurant equipment.

• Responsible tomaintainall furniture,fixturesand equipment to a high standard. Minimize breakage bydemonstratingcare when handling hotel assets and equipment.

• Perform proper steps of service when seating guests. Responsible for ensuring high-quality table sets prior to seating tables.

• Ensure positive guest service and respond positively to complaints, taking allappropriate actionsto turn dissatisfied guests into return guests.

• Respond to guests’ requests inan accurateandtimelymanner, creating a positive outcome that will result in a memorable experience.

• Maintain knowledge of hotel offerings and local surroundings,i.e.nearby entertainment, theaters, etc.

• Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table.Ensuresprompt delivery and quality control from point of departure to arrival.

• Responsible to attend daily stand-upmeetingto gather relevant information prior to service.

• Contribute to the cleanliness and organization of all restaurant space, FOH & BOH.

• Executes all necessary instructions on Restaurant Event Orders.

• Encourages and builds mutual trust,respectand cooperation among co-workers. Treats co-workers fairly and equitably.

• Maintain a professional,neatand organized appearance according to Omni Parker House standards.

• Respond swiftly and effectively in any emergency or safetysituations.Ensure a safe working and guest environment to reduce the risk of injury or accident.

• Attend all required departmenttrainingsand meetings.

• Perform any other duties required by leadership.

Qualifications:

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.

• A minimum of relevant host experience in a fine dining restaurant is strongly preferred.

• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights,weekendsand holidays.

• Highly developed customer serviceskills;possessinga friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

• Proven ability to engage guests at all levels. Must be passionate about providingwarm,engagingand personalized service.

• Candidatemust be able to work in a fast-paced environment and be able to handle multiple priorities.

• Mustpossessthe ability to handle stressful and busy hotel operations. Abilityto alwaysmaintaina positive and professional demeanor and composure.

• Must have the ability to report to work on time and when scheduled.

• Must have the ability to stand and/or walk for extended periods of time.

• Must meet standards of appearance and alwaysmaintaina high levelof personal hygiene.

• Clear,concisewrittenand verbal communication skills.Candidatemust be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

• Computer literacy to include Payroll systems, Micros, POS systems

• Must have active unexpired Food Handler's Certificate

• Must be at least 18 years old.