Regional Groups & Events Manager

Full-Time

One Hundred Shoreditch

A 258-bedroom lifestyle hotel in the heart of East London. One Hundred Shoreditch signifies the evolution of Shoreditch with bedrooms place emphasis on calm and comfort, while the restaurants, bars and public areas retain the fun and energy associated with East London. The hotel's independent spirit is at the social heart of an evolving Shoreditch. 

Who we are…Lore Group is an international hospitality company that designs, transforms, manages and operates hotel and food and drink concepts in notable cities across Europe and the United States. We deliver approachable and inspired spaces to our guests from around the world – thoughtful design, intuitive service, and stories that last is at the core of everything we do. Our diverse portfolio of award-winning properties includes Pulitzer Amsterdam and Sea Containers London, Riggs Washington D.C. We believe passion, a clear vision and best-in-class talent leads to extraordinary results. 

The Groups & Events Manager 

As the Group & Events Manager, you will be responsible for selling and planning events in both our London Hotels, as well as managing confirmed groups. This regional role requires a proven track record in event sales, strong organization & communication skills, and the ability to build and maintain relationships with clients. The role will report directly to the Regional Head of Groups & Events. 

DUTIES AND RESPONSIBILITIES 

Sales & revenue generation:

• Quote rates and space within the pre-defined parameters set by the Head of Groups & Events 

• Prepare and present customized proposals and contracts for group bookings and event services, negotiating terms to meet both client needs and hotel objectives. 

• Actively up-sell each business opportunity, selling all function space to its maximum capacity and to the right target market. 

• Develop a knowledge or competitor properties and enquiry sales processes. 

• Achieves personal and team related booking and revenue goals. 

Client Relationship Management:

• Serve as the primary point of contact for group and event clients, building strong relationships and ensuring a high level of satisfaction. 

• Conduct site inspections and meetings with clients to showcase the hotel's facilities and discuss specific event requirements. 

• Manage client communications effectively, providing timely and accurate information throughout the event planning process. 

Event Planning and Coordination:

• Work closely with clients to plan and detail their events, including room layouts, catering menus, audiovisual requirements, and any special requests. 

• Coordinate with internal departments (e.g., catering, banquet, housekeeping, AV) to ensure all aspects of events are delivered to the highest standards. 

• Oversee the execution of events & groups, ensuring they run smoothly and addressing any issues that arise promptly and efficiently. 

Administration:

• Ensure Delphi & Opera systems are up to date with all booking information 

• Prepare all contracts for customers confirming event only bookings 

• Generate function sheets (BEO) for all function space and meetings in the hotel and group resumes for all groups. 

• Send out itemized invoices to all function clients and follow all payment procedures. 

Reporting

• Prepare and attend events pipeline meetings 

• Attend daily line-ups/weekly meetings, and other meetings as required/ requested. 

PROFESSIONAL/PERSONAL QUALIFICATIONS 

It is imperative that the individual upholds the philosophy, culture, and values of the Lore Group living and breathing the core values of family, discovery, detail and spirit. 

Skills and Knowledge

• Strong communication and presentation skills (verbal, listening, writing) 

• Experience in hotel operations and service quality levels.   

• Strong organization and analytical skills in problem-solving. 

• Ability to acquire, maintain and influence relationships e.g., stakeholders, customers, vendors, investors. 

• Knowledge of the markets specific luxury / lifestyle hotel sector.  Effective conflict and change management skills. 

Qualifications:

• Relevant professional qualifications for location role is based. 

Lore Line Level Competencies 

• Guest & Service (for guest facing roles)  

• Teamwork 

• Taking Responsibility  

• Applying Individual & Functional Expertise