Mini Bar Attendant

Full-Time

JOB SUMMARY

This position is responsible for maintaining high standard presentation in the Mini Bar Department. Associate must be detail oriented and great intrapersonal and guest relation skills.

ESSENTIAL DUTIES & FUNCTIONS

• Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies.
• Complete opening and closing checklists before leaving
• Meet Forbes standard and procedure and pass service audits
• Display working knowledge of all menu items and prices.
• Maintain, organize, and clean assigned storerooms daily.
• Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary.
• Notify management of expired product to have it replaced.
• Ensure rotation of all Mini-Bar products.
• Properly complete, maintain and track inventory in assigned storerooms.
• Obtain stock from assigned storerooms.
• Maintain and complete assigned floors and rooms requesting Mini-Bar service.
• Maintain the highest level of customer service and display professionalism at all times.
• Communicate effectively with Mini-Bar Vending Supervisor any issues and / or concerns.
• Follows all required safety and standard operating procedures.
• Adheres to all company and regulatory policies. Reports any wrongdoing to management immediately.
• Works weekends and holidays.
• Maintain accurate knowledge of inventories and par on a daily basis.
• Check carts for proper inventory and restock to standard when needed.
• Ensure that mini bar cleanliness and working order adhere to four diamond standards.
• Post charges to account via telephone and through an internet based computer program.
• Replenish consumed items to standard and confirm against par list.
• Ensure that all Do Not Disturbs are checked again before departure; pull the room refill list to show times.
• Ensure that all work orders are completed daily and logged on the daily checklist for follow-up.
• Must be knowledgeable of service standards, guest acknowledgement, safety and emergency procedures.
• Any other duties assigned by immediate supervisor

Pick up trays from guest rooms and hallways (if needed) and set in proper location.

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities

Physical Requirements

• Standing/Walking: Constantly. Walking every floor and into every room daily to ensure mini bar pars are met and to take counts of product to charge guests accordingly.
• Handling: Frequently. Phone, papers, files, pen, pencils, keyboards, inventory, sharp objects i.e. wine openers and bottle openers, keys and key cards
• Crouching: Frequently. to restock storage room, mini bar cart and guest rooms
• Grasping: Occasionally. Heavy boxes of inventory, opening doors, individual inventory and mini bar cart.
• Talking/Hearing in person: Constantly: guests, associates, and community. Communicating to management of any discrepancies in product, inventory or guest relations during the course of a shift.
• Talking/Hearing on telephone: Constantly. Guests, associates and management.
• Near vision: Frequently. Corrected to 20/40, personal contact, paperwork, monitors, and displays
• Finger dexterity- Frequently. Writing, using the key pads of phones, computer mouse, key cards, keys, ability to stock and restock items in a specific enclosed space such as a mini bar fridge in a guest room

Working Environment

• All interior areas of the hotel, guest rooms including the storage room and service elevators.
• Exterior of hotel with exposure to weather conditions.
• Exposure to food items, beverages, on occasion chemicals, loud noises and offensive smells from trash compactor on street level near the employee entrance

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

CANDIDATE PROFILE

Education and Experience

• Ability to attend mandatory meetings
• High School Diploma or GED is required.
• Must be able to push 35 lbs., lift 50 lbs. from floor and bend at the knee to check mini bars.
• Occasionally walk up and down stairs throughout the day.
• Must possess a normal range of finger dexterity for use in confined spaces of a mini bar refrigerator, telephones and computer.
• Must be able to write and speak conversational English.
• Must be able to work a varied schedule which includes working weekends and holidays.
• Previous hotel experience preferred.
• TABC certified