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Overview:

The Spa Manager is responsible for managing the overall direction, coordination and evaluation of the spa operations with the Director of Spa.

Responsibilities:

Assist with the day-to-day operation of the spa.

Assist the Spa Director by providing department with the leadership necessary to attain their business goals and objectives.

Interact with guests as needed to ensure optimum guest service and satisfaction. Analyze and translate guest interactions into service and facility improvements.

Respond to employee and guest needs with genuine concern and a sense of urgency.

Assist with the development of business strategies and project plans to ensure that the design and implementation of new concepts, methods, and policies and procedures relating to the Spa are aligned with company and department goals.

Adhere to all standard policies and procedures.

Perform all employee and guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to employee and guest satisfaction.

Develop a professional and on-going relationship with employees and guests. Discussion of internal matters of any sort with guests is not permitted.

Communicate thoroughly, clearly and concisely across departments and through levels within the company.

Keep work area neat, clean and organized at all times.

Attend Omni required training classes and department meetings, assisting Spa Director with facilitation when required.

Manage, coach and direct the Spa Management Operations team.

Prepare and submit accurate and timely payroll data.

Participate in the hiring process.

Participate in coaching, developing and training staff.

Participate in performing performance reviews.

Oversee and participate in the scheduling process for your specific areas of responsibility.

Assist with the preparation and adherence of the spa budget.

Ensure that the daily performance goals and responsibilities are being met consistently, effectively and efficiently.

Enforce Omni standards of appearance of Spa facilities.

Enforce Omni standards of appearance, cleanliness, graciousness and service among staff.

Must maintain client and spa business confidentiality/privacy at all times.

Perform other job-related duties as directed by Spa Director.

Qualifications:

Must be flexible with work schedule and able to work weekends and holidays.

Must be able to communicate effectively.

Familiarization with Resort Suite

Minimum 1 year previous Spa management experience is strongly preferred.

CPR and First Aid certification is desired.

Must be able to interact with people in a professional manner under pressure.

Follow all aspects of job safety.

Understand that the job may require bending, stooping, and lifting of materials of moderate weight.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Bedford Springs & Spa

BEDFORD, PENNSYLVANIA

EXPERIENCE OUR HISTORIC PENNSYLVANIA RESORT

TRAVEL + LEISURE WORLD'S BEST AWARDS 2024 WINNER

Located in the Allegheny Mountains of Pennsylvania, Omni Bedford Springs Resort & Spa is the perfect place to reconnect. Our Bedford, PA resort is home to many “firsts.” We are home to the first indoor swimming pool, one of the country’s first golf courses and spa treatments inspired by the natural healing of springs first used by Native Americans. Guest rooms and suites embody the heritage of Pennsylvania coupled with modern amenities and expansive balconies. Six welcoming indoor and outdoor dining venues offer the finest local produce and signature drinks, served alongside spectacular views from our Bedford resort. Guests can also explore the local area easily, with downtown Bedford on your doorstep and a variety of historic tours walking distance.

Address	2198 Sweet Root Road, Bedford, PA 15522
Property Type	Hotel
# Jobs	26

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.