Executive Housekeeper

Full-Time

The Hilton Southlake Town Square is proud to be recognized as one of Hilton’s premier properties in North America, consistently ranking in the top 4% for guest service and the top 6% for cleanliness. In 2026, the hotel achieved an outstanding QA score of 98.74%, including a perfect cleanliness score of 100% for two consecutive years.

As a AAA Four Diamond and Connie Award–winning hotel, we feature 248 elegantly appointed guest rooms and more than 28,000 square feet of versatile meeting space, all overlooking the vibrant Southlake Town Square.

At Hilton Southlake, we are equally committed to delivering an exceptional team member experience. We offer competitive benefits, including employee discounts at Hilton Hotels & Resorts, quarterly team member celebrations, and a robust Employee of the Quarter recognition program. Team members also enjoy complimentary meals and a fun, supportive, and collaborative work environment.

Team Member Experience at Hilton Southlake We believe exceptional hospitality begins with a thriving team. Our culture is built on connection, recognition, and shared success, with a strong commitment to supporting our team members’ well-being both personally and professionally.

Complimentary Team Member Meals All AM and PM shift team members enjoy freshly prepared meals daily, reinforcing our belief that exceptional service begins with a well-supported and appreciated team.

Quarterly Team Rallies Each quarter, we bring our team together to celebrate achievements, share updates, and build momentum through engaging rally-style events that promote unity, motivation, and a shared sense of purpose.

Employee Recognition We recognize and celebrate outstanding contributions through formal programs, peer recognition, and awards that honor those who consistently go above and beyond. Your efforts are valued and acknowledged.

Monthly Team Member Breakfasts Once a month, we host a welcoming, family-style breakfast that provides an opportunity for team members to connect, unwind, and enjoy a shared moment of hospitality together.

JOB SUMMARY

Responsible for overseeing the hotel’s housekeeping department and ensuring a clean and safe environment for all guests. Lead, train, and supervise the housekeeping team while ensuring all housekeeping staff follow the proper safety and sanitation standards for guest rooms and public spaces. Additional tasks include overseeing the allocation of budget and supplies for the housekeeping department and contributing to the overall satisfaction of hotel guests.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with DHM internal audit standards pertaining to key control and risk management areas (I.E., lost and found, key control, guest room safety).
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to hotel brand standards.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent required.
• Must have Hilton Experience
• Must have Hotel Housekeeping Manager experience.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Committed to providing unparalleled customer service.
• Excellent communication and interpersonal skills.
• Flexible enough to manage multiple tasks.
• Works effectively under pressure and with distractions.
• Demonstrates patience when interacting with associates and customers.

• Flexible and long hours sometimes required.
• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
• Occasionally required to climb or balance and stoop, kneel, or crouch.
• Must regularly lift and/or move up to 40 pounds, occasionally lift up to 60 pounds, and reach from 6-72 inches.
• Specific vision abilities required by this job include close vision, plus color and depth perception.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.