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Overview:

To provide vision, leadership and oversight of Omni’s world-class recreational amenities and ensure memorable experiences are delivered for all guests. To lead the effort of programming and marketing of the amenities to both resort and day guests and inspiring the recreation team to deliver exceptional service as part of the key role of differentiating our property from our competition. To be a subject matter expect whose is on top of industry trends.

Responsibilities:

Oversee and provide growth to the following recreation areas: Allegheny Springs Pool Complex, Shooting Club, Fly Fishing, Equestrian, Skiing, Ice Skating, Tubing, Tennis, Nature Hikes, Outdoor Activities & Base Camp (Zip Line, Archery, Axe Throwing, Mountain Bikes), Miniature Golf and Kids Club.

Develop, market and sell Social and Group Recreation opportunities.

Communicate hours of operation, rates and all relevant information to key parties including, but not limited to, resort associates, activities reservations team, The Homestead Club members, Owners Club members, the local hospitality community, etc.

Promote recreation programs and set pricing for the resort guide, marketing, and other relevant avenues to include daily social hour.

Manage relationships with third party partners such as falconry and kayaking.

Have a thorough understanding of Omni Hotels culture, rules, and regulations.

Fully understand and implement "Moments of Service."

Accountable for increasing revenue, controlling expenses, and managing labor to fit the Omni trilogy.

Hire, train and coach Recreation Managers directly and all associates indirectly.

Act as a coach and be a positive role model for associates and colleagues.

Monitor and provide timely feedback, counseling, and performance evaluations to associates.

Coordinate/approve the ordering and purchasing of supplies of all the recreation departments.

Isolate and analyze areas in need of improvement and take immediate action.

Establish administrative rules and regulations, policies, and procedures for the division.

Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings.

Participate in daily stand-up meetings and ensure ATGT monthly meetings are held.

Inspect recreational areas and pool facilities regularly for cleanliness and safety to meet Omni and State standards.

Effectively use the Omni Service Champions program to recognize and reward outstanding customer service.

Attend Executive Committee, Operations, Leadership Council meetings weekly; attend monthly walk through of recreation facilities.

Hold weekly division meetings, weekly one-on-one with each recreation manager, monthly Omni Service Traditions meeting and monthly supervisor meetings.

Evaluate associates during their yearly Key Result Area review.

Foster positive relations with internal and external vendors.

Assist in all other aspects of the resort departments as needed.

Be well read on recreation industry trends and knowledgeable of our key competitor’s offerings and operations.

Resort Specific Essential Functions:

o Engage guests of all ages in different ways to explore The Homestead and surrounding areas with a variety of options: coordinate group programming, pool operations/facilities, kids’ programming, family activities, nature programs and tours, holiday/themed events, special events, retail, etc.

o Complete financial reports for the recreation department to ensure correct profit margins.

o Champion the creation of program growth by determining new trends and reacting accordingly.

o Serve as a subject matter expert for media interviews/inquiries and provide relevant, timely information for external media pitches.

o Prepare all events and tours in a timely manner for effective communication.

o Develop new programs/ideas, events, tours, retail, family activities while generating revenue for all aspects of the recreation department.

o Follow all state mandates, laws, policies, surveys, and tests as required.

o Retain proper permits to include but not limited to pool, shooting, equestrian and skiing areas.

o Maintain property guide/lifeguard permits.

o Work directly with Omni legal team to create waivers and assess liability of activities.

Tools and Equipment:

o Must be strong technologically and be proficient with Microsoft products, especially Teams, Excel and PowerPoint. Must learn to proficiency levels: Resort Suite POS, OneStream, BirchStreet, Medallia, Kronos, OnTrack and any other systems used within the recreation division.

Working Environment:

o Interior and exterior with exposure to weather conditions

o Exposed to hot and cold temperatures.

o Exposed to minimal amounts of various hazardous chemicals.

Qualifications:

Physical Job Requirements (for essential functions only)

o Valid driver’s license

o Able to lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly.

o Able to stoop, stand, push, pull and walk or stand for long periods of time.

o Must be able to hear, smell, have good or corrected vision and a good sense of balance.

o Associates must be able to walk throughout property, communicate verbally to our guests and able to multitask effectively.

Additional Qualifications:

o 2 or 4 Degree in Sports Management, Recreation or Hospitality preferred

o 3 to 5 years of experience leading a complex sports/recreation operation required.

o Managerial experience overseeing at least several of Shooting, Equestrian, Skiing, group recreational activities or pool operations preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Homestead Resort & Spa

HOT SPRINGS, VIRGINIA

DISCOVER HISTORIC HOT SPRINGS AND MORE AT AMERICA'S FIRST RESORT

RECOGNIZED BY TIME MAGAZINE AS ONE OF THE WORLD'S GREATEST PLACES FOR 2024

The Omni Homestead Resort & Spa has been delighting vacationers—including 24 U.S. presidents—for over 250 years. A recently completed $170 million renovation restored the historic character to this Allegheny Mountain resort in Virginia, from the Great Hall to the guest rooms and the bathhouses at the iconic Warm Springs Pools. Our one-of-a-kind resort features a two-acre water park and top-ranked golf courses, including the nation’s oldest first tee in continuous use. Deepen your experience at The Omni Homestead Resort & Spa with a soothing massage at The Spa. Enjoy local favorites at eight charming restaurants and bars and taste wines from fine regional vintners. However you choose to spend your vacation at our Hot Springs, VA resort, it’s guaranteed to be memorable.

Address	7696 Sam Snead Highway, Hot Springs, VA 24445
Property Type	Hotel
# Jobs	70

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.