Revenue Management & Reservations Supervisor (Hourly)

Full-Time

Revenue Management & Reservations Supervisor

Overview:

The Revenue Management & Reservations Supervisor provides day-to-day leadership, coordination, and oversight for the Reservations and Group Housing functions within a luxury convention hotel environment. This role serves as the primary point of coordination between Reservations, Revenue Management, Operations, Sales, and Convention Services, ensuring accuracy, consistency, and alignment across systems, contracts, and operational execution. The Supervisor is responsible for guiding the team, validating work, resolving escalations, proactively identifying risks and opportunities, and acting as the departmental leader in the absence of management.

Responsibilities:

Leadership & Department Coordination

• Serves as the primary coordination point between Reservations, Revenue Management, Operations, Sales, and Convention Services, ensuring consistent communication, alignment, and follow-through.
• Acts as the department lead in the absence of the Reservations Manager or Director, providing direction, decision-making, and issue resolution.
• Leads regular team stand-ups and huddles, ensuring hotel-level, brand-level, and departmental updates are clearly communicated and understood.
• Acts as the first level of escalation for the Reservations and Group Housing teams, resolving issues independently when possible and escalating appropriately when necessary.
• Proactively balances team workload, redistributes assignments as needed, and identifies capacity risks early to protect service quality and deadlines.

Group Acceptance, Turnover & Contract Validation

• Manages and oversees the acceptance of group bookings from Sales through the turnover process.
• Audits group contracts against multiple systems (Sales, Reservations, Revenue platforms) to ensure accuracy, alignment, and completeness.
• Identifies discrepancies, risks, or missing documentation and alerts leadership while driving resolution.
• Ensures required addendums are requested and executed when inventory or contractual changes are necessary.

Inventory Oversight & Revenue Alignment

• Reviews and validates future inventory on the books, ensuring stay-through availability of premium rooms and suites in alignment with revenue strategy.
• Identifies inventory constraints, imbalances, or risks and independently develops solutions or partners with Convention Services and Revenue Management leadership to resolve them.
• Reviews and approves requests for additional inventory and quotes rates based on demand, displacement risk, and guidance from Revenue Management leadership.
• Reviews future groups to identify room-type balancing and upsell opportunities based on supply, demand, and booking patterns.

Operational Oversight & Quality Control

• Provides oversight and validation of group housing and reservations activity, stepping in to manage group blocks directly when needed to support the team or resolve complex issues.
• Reviews and signs off on daily activity reports submitted by the team, ensuring accuracy, completeness, and compliance with established processes.
• Produces roll-up reporting for leadership, summarizing activity, risks, trends, and opportunities across the department.
• Ensures departmental processes, SOPs, and brand standards are consistently followed and identifies opportunities for improvement.

Administrative & Department Management

• Ensures departmental schedules are approved and posted in accordance with policy and operational needs.
• Manages and maintains the department communication board and shared resources.
• Reviews, orders, and manages departmental supplies as needed.
• Researches, validates, and reconciles transient commission invoices and related documentation.
• Assists with training and onboarding in coordination with the department trainer, reinforcing standards, systems knowledge, and expectations.

Qualifications:

• Strong working knowledge of reservations, group housing, and inventory management in a luxury or convention hotel environment.
• Demonstrated foundational understanding of revenue management principles, including demand, displacement, and room-type optimization.
• Previous leadership or supervisory experience strongly preferred.
• Experience with Opera PMS/ORS and Sales systems strongly preferred.
• Exceptional organizational, communication, and problem-solving skills.
• Ability to lead with professionalism, composure, and sound judgment in a fast-paced, high-volume environment.
• Proven ability to manage competing priorities, lead a team, and coordinate across departments.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.