Luxury Residence Supervisor - Ranch Homes

Full-Time

Luxury Residences Supervisor | Ranch Homes willensure that the guest experience, activities, cleaning and servicing of Ranch Homes, public areas, meet Omni four star/four diamond standards.

Responsibilities:

• Serve as the primary liaison between the Ranch Home Concierge and Housekeeping teams, ensuring seamless, anticipatory service that reflects Omni’s luxury standards.
• Maintain proactive, personalized communication with both future and in-house guests, ensuring their preferences and expectations are understood and exceeded.
• Coordinate and curate unique experiences for guests by staying informed on special events, guest itineraries, and personalized preferences for each Ranch Home.
• Oversee and validate the flawless preparation and presentation of Ranch Homes through regular inspections and follow-ups, ensuring each home meets or exceeds our service and cleanliness standards.
• Ensure cohesive team collaboration by facilitating clear, timely communication between departments regarding guest movement, special requests, and group needs.
• Support and elevate the guest journey from arrival to departure, ensuring continuity and consistency through both concierge touchpoints and housekeeping excellence.
• Assign and manage detailed special projects, including bespoke guest arrangements and high-touch service elements, under the direction of the Luxury Residences Manager.
• Promptly report maintenance needs or discrepancies to ensure the Ranch Homes consistently reflect pristine condition and refined aesthetic.
• Oversee and verify that all Housekeeping team members are fully equipped with the necessary tools, supplies, and training to deliver high-standard service.
• Step in to support the team during high occupancy or peak service moments, including direct assistance with housekeeping or guest-facing roles as needed.
• Manage daily room status updates and quality checks, ensuring seamless communication between front office and back-of-house teams.
• Curate elevated in-home amenities and staging, ensuring that VIP and special request homes are prepared to delight and surprise guests.
• Maintain exceptional knowledge of the property, resort amenities, and local area, enabling your team to provide authentic, informed recommendations.
• Foster a culture of service excellence and professional development, coaching team members to embody luxury hospitality in every interaction.
• Champion a safe, secure, and polished environment for both guests and associates, upholding all standards of luxury and professionalism.

Qualifications:

• Ability to maintain and provide 4-Diamond level guest service.
• Ability to maintain 4-Diamond level cleanliness standards.
• Ability to work with management on special projects.
• Strong attention to detail with a sense of urgency as required.
• Must be able to communicate effectively both verbally and written.
• Must be able to lift a minimum of 50 lbs.
• Must be able to push or pull a minimum of 75 lbs.
• Must be ale to stand/walk for entire shift.
• Must be able to communicate via radio and phone as needed.
• Must be able to work a flexible schedule including holidays and weekends.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.