Sales Coordinator

Full-Time

Sales Coordinator

Overview:

The Sales Coordinator is responsible for clerical, administrative, and other duties to assist in the smooth operation of the Sales /Catering & Convention Services department. He/she is also responsiblefor providing attentive, courteous, and efficient service to all guests.

Responsibilities:

• Answers incoming telephone calls from all Sales/Catering lines
• Responds to telephone inquiries by determining client’s needs and specifications for referral to designated Sales or Catering Sales Managers
• Daily office duties include monitoring of all incoming electronic lead distribution partners to ensure prompt response by managers for all incoming leads.
• Manage and maintain data content in FDC for accuracy (Grass Roots Reports)
• Processes all incoming correspondence
• Assist sales managers with completing expense reports if requested
• Ensures that all filing systems are maintained according to spec’s
• Gathers and organizes all materials for weekly/monthly reports as directed
• Assist managers with VIP amenities, outlet reservations, site alert forms etc.
• In the absence of a manager or at the request of, follows through on all customer requests to ensure the customer is satisfied and that the issue or request has been resolved and satisfied.
• In charge of all paperwork involved when turning over a group or catering file from tentative and definite (signed agreement, estimate, room blocks, MOP, booking recap, suite request forms)
• Responsible for routing weekly P’s and T’s reports for weekly meetings with managers’ updates.
• Assists sales team with blocking space in FDC as needed and creating proposals if requested.
• Coordinate transportation and room reservations for sales incoming site guests, VIPS or requests by team.
• If needed, assist Sales Manager with site visits
• Multi-task and prioritizing multiple requests and information; time management and organizational skills are necessary
• Detailed knowledge of the hotel meeting space, group dynamics and event details
• Property-wide departmental interaction
• Knowledge of hotel services and events
• Ensure an efficient and professional working environment with open communication
• Coordinates and provides office coverage when Catering Coordinator is out of office
• Special projects and other duties as assigned by Sales and Catering leaders
• In the absence of the sales coordinator/MRC or Catering Coordinator assumes responsibility for completing essential tasks normally completed by that individual.

Qualifications:

• Must have working knowledge of Excel, Word, Outlook, Power Point
• Required to work flexible schedules, that may include an occasional late evening or weekends
• Must be organized and detail oriented
• Must present a professional and polished appearance
• Must be able to handle multiple tasks at one time
• Previous hotel, sales/catering, and Delphi FDC experience preferred

Tools & Equipment:

• Desktop computer (Opera, Delphi FDC, Meeting Broker, Oracle, Birchstreet, Dayforce and Microsoft Office), printer, telephone, copier, and scanner.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.