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Director - Operations

OverviewReporting directly to the General Manager, the Director of Operations assists in the overall management responsibility for the operation of the hotel including associate relations, guest service, profitability, product quality, and compliance to Omni standards.

Responsibilities

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Housekeeping, Food and Beverage/Culinary and Event Management.

Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives.

Works closely with the other Executive Committee members to insure all financial, service standards and employee relation goals are met.

Participates in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.

Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers.

Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service.

Maintains close communication with all department/division heads.

Recommends programs for the motivation and development of staff.

Assists in developing annual budget and action plans, including annual objectives.

Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.

Conducts daily review of Rooms and F&B operations with Department Heads.

Attends hotel operational meetings, Room’s and F&B departmental meetings, and associate-related events.

Reviews annual objectives composed by department heads and monitors progress to completion over coming year.

Qualifications

Minimum of 5 years of Hotel Management Experience in a 4 Diamond hotel/resort environment.

Strong background in both Food and Beverage, Culinary and Rooms division operations.

Experience working in a unionized environment including familiarity with collective bargaining agreements and labor relations.

Exceptional management skills with a proven track record in mentoring/leading a successful team.

Ability to budget and forecast productivities and direct expenses.

Ability to establish and maintain relationships with vendors, community and organizations.

Excellent technical skills to include MS Office, PMS system Opera Cloud, Dephi and Oracle.

College degree in hotel & restaurant management, or equivalent.

Flexible schedule to include weekends and holidays.

Ability to communicate effectively and professionally.

Ability to work under pressure.

Ability to work independently and within a team environment.

Must be detail oriented, extremely organized and punctual.

Must be professionally polished.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Berkshire Place Hotel New York City

This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city's most illustrious sites like Fifth Avenue Shopping, St. Patrick's Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers. The Omni Berkshire Place's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match. Careers at Omni Hotel at Omni Berkshire Place Omni Hotels is continually looking for ambitious, enthusiastic professionals who want to join the 'Best Team in the Business.' It's our people, supported by our culture, who enable Omni to be among the best places to work. By remaining true to the fundamentals of hospitality, we provide award-winning experiences for every one of our guests. The Power of One® The 'Power of One' is the key component of the Omni Hotels' company culture: it's the way we work. Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using 'The Power of One' service code. Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program. We invite you to view our opportunities and apply today.

Address	21 East 52nd Street, New York, NY 10022
Property Type	Hotel
# Jobs	3

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.