Hotel Concierge

Full-Time

Concierge

Overview:

Thisteam memberwill goabove and beyondguestsexpectations andprovide assistanceand services for guestsin order toensure pleasurableaccommodations.

Responsibilities:

• To arrange bookings, reconfirmation of airlineticketsetc.

• Be fully acquainted withthe differentpoints ofinterests.

• Assist inarranging forrestaurant reservations and limousines as required by our guests.

• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.

• Ensure that the public area (lobby) ismaintained, clean and tidy by partnering withHousekeepingdepartment.

• Accept other special duties as required by management.

• Set up all amenities for guests celebrating special occasions.

• Set up special packages that include pre-calls from the concierge and specialized amenities.

• Interact with other departments to ensure thatguest’sneeds are satisfied.

• Speak with guests in a friendly, warmmannermaking them feel welcometothe hotel.

• Proactively work to seek out ways in which to improve the hotel experience for our guests.

• Handling ofspecialrequestsi.e.flowers, telegrams, rental cars,forwardingluggage, privatecarsetc.

• Perform any otherdutiesasrequiredmy management.

Qualifications:

• Previousluxury hotel experience isrequired.

• Must be able toworka flexible schedule and willingness to work nights, weekends, and holidays.

• Ability to stand for the entire scheduled shift.

• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

• Knowledge of the surrounding area andall ofits attractions.

• Knowledge of Property Management Systems and related computer programs

• Strong knowledge of Microsoft Office Software.