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Description

Guest Experience & Concierge Services

Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences
Arrange reservations, transportation, special requests, and custom guest experiences
Proactively identify guest needs and opportunities to elevate the stay
Support VIP, repeat, and special-occasion guests with enhanced service
Serve as a welcoming, knowledgeable presence for guests before, during, and after arrival

Front Desk & Operational Support

Support Front Desk operations during peak times
Act as a knowledge extension of the Front Desk team
Assist with guest issue resolution and service recovery as appropriate
Maintain alignment with Front Desk SOPs and luxury service standards

Knowledge Base & Information Management

Maintain and curate guest-facing information spaces
Ensure all information is accurate, current, brand-aligned, and seasonally relevant
Coordinate updates related to hotel amenities, hours, events, and local partnerships

Hotel-Hosted Events & Experiences

Support hotel-hosted events, retreats, and experiences
Serve as a guest liaison during events
Share guest feedback and insights with leadership

Collaboration & Initiative

Operate as a self-directed role with strong ownership and accountability
Communicate proactively with leadership regarding guest trends and opportunities
Work collaboratively across departments to ensure consistent guest messaging

Qualifications & Skills

Hospitality or guest services experience preferred
Strong knowledge of (or ability to learn) Rehoboth Beach and surrounding area
Excellent communication, organization, and problem-solving skills
Comfortable using hotel systems and digital platforms
Professional, warm, and proactive service style
Ability to multitask in a fast-paced environment

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Bellmoore Inn and Spa

Beautifully reimagined for modern travelers seeking elegant surroundings and five-star service in “the nation’s summer capital,” The Bellmoor Inn & Spa strikes a rare balance between modern seaside inn and elegant historic hotel. Set just two blocks from Rehoboth Beach’s iconic boardwalk, it’s both a treasured family getaway and a luxurious home base for enjoying the beach town’s charming boutiques, restaurants, and galleries.

Property Perks

Full service, award-winning Spa at The Bellmoor

Daily breakfast included in your stay

Two seasonal pools & year-round indoor hot tub

Lobby Bar

Address	6 Christian St. Rehoboth Beach, Rehoboth Beach, DE 19971
Property Type	Inn
# Jobs	14

About EOS Hospitality

EOS Hospitality is the hospitality division of EOS Investors, a fully integrated investment firm dedicated to identifying and creating value within the hospitality sector. Our portfolio includes hotels and resorts in Maine, Delaware, Washington, D.C., South Carolina, Florida and California.

Make An Impact

BUILD A CAREER AS EXCEPTIONAL AS YOU

Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.