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Essential Functions:

- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously. Oversee the Guest Services Associates on a scheduled shift.
- Maintain continuous liaison with management, Reservations, F&B and Housekeeping staff to guarantee that all guests are receiving quality services that exceed their expectations. To include seamless amenity and package delivery coordination
- Be alert to potential problems and malfunctions of hospitality services and make on- the- spot corrections.
- Participate with other members of management in developing plans to deliver special services to selected targeted markets.
- Provide a "Welcome Call" to VIP guests as required by management.
- Be involved in resolution of as many guests' complaints as possible.
- Supervision of Bell Staff.
- Promote the Select Guest program to guests that are currently not members.
- Will assist in Front Office operations as needed. Able to oversee Front Desk Associates as needed.
- Greet guests that are retrieving keys from ‘Express Check In’ board
- Perform any other duties assigned by the Front Office Management.
- Be pleasant, smile and greet all guests, using surnames and Power of Engagement .
- Be actively engaged with our guests and deliver memorable guest experiences.
- Create unique, personalized WOW moments at every opportunity.
- Ensure amenities are being delivered promptly and properly.
- When needed retrieve incoming gift bags and follow proper gift bag SOP.
- Assist with Front Desk duties as necessary based on business demands

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni New Haven Hotel at Yale

NEW HAVEN, CONNECTICUT

DISCOVER LUXURIOUS COMFORT AT OUR NEW HAVEN HOTEL NEAR YALE UNIVERSITY

Immerse yourself in the collegiate atmosphere of New Haven, CT. Four Diamond rated Omni New Haven Hotel at Yale is located downtown, just steps from the historic Yale University campus and the 16-acre New Haven Town Green. Our 306 hotel rooms and suites welcome you to this charming city with plush bedding, work desks and flat-screen TVs. Take it all in with a Yale View Room, highlighting Yale University’s dramatic Gothic-style towers. Visit the 19th floor of our hotel in New Haven for fresh New England cuisine and rooftop panoramic views at John Davenport’s at the Top of the Park. Find balance with a float, sauna session or massage at Ripple Float & Wellness Center. Walk to the Yale campus in minutes to attend to business or tour the historic grounds. You can also discover plenty of things to do nearby, like boutique shopping, specialty museums and creative dining during your stay at our downtown New Haven hotel. If you’re planning an event, our hotel also offers 9,200 square feet of event space, ideal for your next corporate gathering, wedding or family celebration

Address	153 Temple Street, New Haven, CT 06510
Property Type	Hotel
# Jobs	6

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.