Guest Service Supervisor
Full-Time

Hampton Inn & Suites Alexandria Old Town Area South
Alexandria, VA

A property of: Dimension Hospitality
Posted April 6, 2026 by Dimension Hospitality
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Compensation: $21.00 to $23.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

    Hampton Inn & Suites Alexandria Old Town Area South

    An old town within reach of the D.C. buzz

    History is in our roots. We’re minutes from Mount Vernon – George Washington’s estate – Christ Church and the Old Town area. Downtown Alexandria is just over two miles away, and Washington D.C. is a short drive to the north. Catch a game at the Capital One Arena or RFK Stadium while you’re there. Closer to home, free WiFi and breakfast are yours.

    A free hot breakfast is served daily with fresh-baked waffles and hearty oatmeal with toppings.

    Address 5821 Richmond Highway, Alexandria, VA 22303
    Property Type Hotel
    # Jobs 1

    About Dimension Hospitality

    Great Hospitality doesn't just happen. But it definitely happens here.

    Recently celebrating our 35th year anniversary, Dimension Hospitality is a premier hotel management company, boasting an impressive track record in managing, developing and acquiring hotels.  Together with our owner partners, we have produced winning combinations in markets throughout the U.S. With a diverse portfolio of nearly 80 hotels, including leading brands of Marriott, Hilton, Hyatt and IHG, our emphasis is on delivering measurable results, creating a culture where associates can reach their potential and providing exceptional guest experiences.