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Join our Housekeeping leadership team at Scottsdale's unique and incredibly popular destination, The Scott Resort & Spa! Bilingual in English & Spanish required.

Perks: Medical / Dental / Vision / Hotel Discounts / Voluntary Products / 401k / Pet insurance and more!

Summary of Position:

The Housekeeping Manager assists in helping to lead and support all aspects of the Housekeeping Department. The position, with the guidance and mentorship of the Director of Housekeeping, supervises all Housekeeping line staff and coordinates with all resort departments to meet The Scott Resort & Spa's safety, cleanliness and quality standards. An ideal candidate for this role is highly motivated with a sense of urgency, compassionate and proactive, is bilingual in English and Spanish and has previous experience using property maintenance systems such as HotSOS and HotSOS Housekeeping.

Essential Functions:

Plan, organize and monitor associate activities to ensure compliance with safety, cleanliness and quality assurance standards set by the resort, which require continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

Assist with managing staffing needs including interviewing, hiring, training, coaching, scheduling and conducting performance evaluations.

Assist with daily scheduling needs, daily assignments, and productivity monitoring based on occupancy levels

Partner closely with Front Office to prioritize arrivals, VIPS’s, and special requests

Proactively identify maintenance or appearance issues and coordinate resolution with Engineering

Oversees supervisors, room attendant and housepersons, ensuring clear direction and accountability

Provide real-time coaching and recognition to drive engagement and consistency

Complete performance inspections on Supervisors/ Room Attendants during their daily work schedule to ensure all areas are clean and up to Resort and Department Standards.

Monitor overall staff performance on a daily, weekly and monthly basis, completing performance evaluations on all Housekeeping line staff.

Maintain a record of rotational needs including but not limited to deep cleans, room cleans and carpet cleaning programs.

Assist in the resolution of staff challenges including scheduling, disciplinary action, incentive programs, etc.

Communicate and interface with other departments to provide genuine, personalized service.

Facilitate quick delivery of guest requests as needed.

Ability to resolve guest challenges.

Keep work area clean, professional and inviting.

Other duties assigned by Director of Housekeeping, Director of Rooms or General Manager.

Qualifications:

Education: High School diploma or graduation equivalent required; college preferred.

Experience: A minimum of two years Housekeeping supervisory experience preferred.

Certificates or Licenses: Certification in sanitation, chemical usage or safety preferred.

Knowledge, Skills, and Abilities:

• Bilingual and able to communicate in both English and Spanish.

• Ability to train and supervise with strong leadership skills.

• Previous experience with property maintenance systems, such as HotSOS and HotSOS Housekeeping.

• Ability to make quick and efficient decisions to benefit the team and guest.

• Ability to memorize and perform resort standards, AAA 4 diamond standards, and Mystery shopper standards.

• Ability to use a moderately complex computer system and troubleshoot software problems.

• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.

Personal Characteristics:

• Behaves ethically and honestly

• Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using both the English and Spanish languages.

• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).

Working Conditions:

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

The Scott Resort & Spa

The Scott is a vibrant, Mission style boutique resort in the heart of Old Town Scottsdale. Bringing together the colors and comforts of old Havana, and the elegant geometry of The Bauhaus, the hotel offers a lush oasis retreat to the middle of the Sonoran Desert with 204 guest rooms and suites and two pools – a sand-bottom swimming pool perfect for families, the main lagoon pool with private cabanas and a pool bar. The Scott features the signature restaurant and bar, The Canal Club, specializing in modern Caribbean-American cuisine and offering a studious wine list and cinema-inspired craft cocktails. The full-service spa, La Vidorra, features six luxurious treatment rooms, providing a range of massage and facial treatments. The Scott has more than 14,500 square feet of indoor meeting space, in addition to ample outdoor event space.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

The Scott Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Scott Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

M/F/D/V

Address	4925 North Scottsdale Road, Scottsdale, AZ 85251
Property Type	Resort
# Properties	1
# Jobs	22

About Marc & Rose Hospitality

Practicing Genuine Hospitality Since 1962

Marc & Rose is a company of professionals passionate about opening doors for travelers; about cheering, 'the more the merrier!' as a party of two becomes twenty; about food first and questions later; about sharing stories around a fire and making friends among strangers. We are owner-operators, which enables us to practice high-touch, genuine hospitality within intentionally crafted and sophisticated spaces. By deploying well-earned generational knowledge, we create places that settle the soul and stoke the spirit. Our hospitality emerges at the intersection of empathy, aesthetics, and atmosphere. It is an instrument of connection and care; a practice.

We are committed to fundamentals and to the evolving rhythm of a genuinely warm welcome. That is why we never stop studying people and places, integrating and honing our skills, training our minds and bodies, and reimagining what’s possible. We keep channels open and hearts attuned. It is because of our decades-long devotion to excellence that we are able to practice skillful improvisation and appropriate restraint. With a passion for hard work and genuine hospitality, we leverage our knowledge and lifelong curiosity to build worlds — containers and catalysts for spontaneous joy.

We know that each of us is the host one day; the next, the traveler. Both roles require a willingness to say, “yes” to life and to each other; to step perceptively into the now. At Marc + Rose, what emerges is as magical as it is earnest: a tradition of warm and sophisticated hospitality. We live to welcome.

Why people like to work here

Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based discovery, sensuality, and improvisation. Born of an irreverent spirit and a passion for hard work, the collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes. This passionate, multigenerational collective breathes new life into familiar places, imagines original spaces into being, and practices the art of welcoming one-time strangers into belonging — whether for the length of a single stay, or over a lifetime of return visits. To this team, hospitality is an essential part of being human and also a calling — a creative pursuit that requires curiosity, care, and grit.