Hotel General Manager

Full-Time

The Setting Inn Napa Valley in Napa Valley, CA is seeking an experienced General Manager to lead all hotel operations. The General Manager will drive guest satisfaction, financial performance, team engagement, and operational excellence while serving as the senior on-site leader working closely with hospitality leadership.

Start date: ASAP

Key Responsibilities:

Operations & Guest Experience

• Oversee all daily hotel operations, including front desk, rooms and amenities, housekeeping, maintenance, and guest services
• Ensure consistently high service standards and resolve guest concerns in a timely, professional manner
• Serve as Manager on Duty as required to support operations and guest needs

Leadership & Human Resources

• Recruit, train, schedule, coach, and evaluate hotel staff
• Foster a positive, accountable workplace culture focused on professionalism and teamwork
• Partner with Human Resources on onboarding, performance management, discipline, payroll coordination, and compliance

Financial & Revenue Management

• Prepare and present monthly financial reports, forecasts, and operational recaps
• Manage departmental budgets, control labor, and operating expenses, and approve invoices
• Oversee revenue management strategies, room pricing, and distribution channels
• Monitor market trends, competitive set performance, and adjust selling strategies accordingly

Sales, Marketing & Community Relations

• Collaborate with sales, marketing, PR, and revenue partners to support occupancy and brand visibility
• Oversee online reputation management, OTA accuracy, guest feedback, and response strategies
• Build and maintain relationships within the local hospitality, tourism, and business community
• Act as the face of the property and brand when conducting proactive sales and community outreach to spread brand awareness and network

Ownership Collaboration

• Work closely with ownership and management teams on potential collaborative opportunities
• Execute any approved collaborative opportunities or amenities on-site per ownership and management’s directive

Facilities, Housekeeping & Risk Management

• Ensure cleanliness, safety, and presentation standards throughout the property
• Oversee preventive maintenance programs and coordinate vendors as needed
• Ensure compliance with local, state, and federal health, safety, and employment regulations

Additional Duties

• The responsibilities listed above are not exhaustive. This position may include other duties and responsibilities as assigned to support the overall success of the property.

Note: Management reserves the right to modify, add, or reassign duties based on operational needs.

Travel: General Manager may be traveling, as needed, within the Napa Valley for sales calls and sales generating appointments.

Requirements/Skills:

• Minimum of 2-3 years’ experience as a General Manager or Department Head of a boutique hotel property required
• Strong verbal and written English skills, with Spanish a plus
• Dress appropriately for the job with the required attire and/or uniform and maintain proper personal hygiene (refer to Employee Handbook for more information)
• Strong leadership skills and act as a role model to all employees, leading with initiative, drive and enthusiasm
• Be self-motivated and have the ability to inspire, motivate and lead a team
• Solid knowledge of accommodation operational management
• Knowledge of sales and marketing – developing strategies, sales plans and profit targets
• Knowledge of revenue financials (RevPAR) and occupancy rates
• Proven revenue management skills
• Excellent sales and negotiating skills
• Refined skills in public relations
• Proficient planning and organizational skills
• Knowledge of basic computer skills and computer accounting programs
• Excellent IT skills – including computerized systems, Windows XP, Word, Excel, and Outlook with working knowledge of hotel reception PMS & internet reservation systems
• Flexible and happy to work shifts as required to manage the business to the expectations of the owner
• Plan, organize, and perform professional level event planning, coordinating, and booking duties
• Work independently with general supervision; learn and interpret laws, rules, regulations, and policies and apply them to specific cases with good judgment
• Perform analytical studies and draw sound conclusions; communicate effectively both orally and in writing
• Maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population
• Have knowledge and skills of generally accepted Hotel policies and procedures
• Be able to lift approximately 30 pounds of supplies when needed

U.S. Work Authorization Required

Compensation & Benefits:

• Salary*: $90,000+ annually, commensurate with experience
• Bonus eligible
• Benefits offered: 401K, Medical, Dental, Vision
• PTO + Sick

*In compliance with California law, the salary range listed is a good faith estimate of compensation for this role.

This description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.