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Fairmont Gold Supervisor (Full Time)

At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and beautifully renovated rooms.

Rate of Pay: $25.00-28.50 per hour

What you will be doing:

Reporting to the Fairmont Gold Manager, your essential job functions include, but are not limited to:

Consistently offer professional, friendly, and engaging service
Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and the highest level of guest satisfaction at all times
Ensuring that all team members have the necessary resources available to exceed guest expectations
Consistently seeking ideas for enhancing the Fairmont Gold product and services
Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
Tracking and forecasting daily, weekly, and monthly Fairmont Gold occupancy
Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
Handle Fairmont Gold guest concerns in relation to the areas and react quickly, logging, following up, and bringing to full resolution
Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on an initiative to provide five star service
Balance operational, administrative, and Colleague needs
Lead the operation of the Fairmont Gold arrival and departures experience.
Involvement with training, development, and performance management of all Fairmont Gold Attendants
Participating in recruitment and training of new Fairmont Gold Attendants
Follow department policies, procedures, and service standards
Follow all safety policies
Other duties as assigned

Qualifications

Experience Requirements

2 years of guest service experience in a 4 or 5 star hotel
Luxury hotel experience preferred
Supervisory experience preferred
Prior experience working with Opera or a related system a plus

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting.

Visa Requirements:

Applicants must be able to provide proof that they are legally able to work in the United States without sponsorship.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Fairmont Washington DC, Georgetown

In one of Washington’s most celebrated luxury addresses, the grand tradition of Fairmont hospitality meets the vibrant energy of Georgetown. Spacious, beautifully appointed rooms and suites. A Lobby Lounge and Courtyard Bar that draw the city’s most discerning guests. Warmth and elegance that make every visit feel like an occasion — and every occasion feel entirely your own. The moment you arrive, you feel it. A hotel alive with the energy of the city — where diplomats and tastemakers, travelers and locals, gather beneath one roof. Attentive, unhurried service. Interiors that reward a second look. And the rare, unmistakable sense that you have chosen somewhere truly significant. Fairmont Washington D.C., Georgetown has been at the center of this city’s social life for decades.

Address	2401 M Street NW, Washington, DC 20037
Property Type	Hotel
# Jobs	10

About Accor

Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

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