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Rooms Controller

Overview

The responsibility of the Rooms Controller is to ensure proper maintenance of room inventory through “pre-blocking the house” and honoring special requests whenever possible.

Responsibilities

Pre-Block all arrivals that have special requests to ensure requests are accommodated.

Ensure Luxury and Executive class rooms are pre-blocked to avoid any operational issues.

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures

Empathetically listen to guest inquiries and provide appropriate responses

Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

Block rooms in the computer and follow through on designated requirements

Pre-register designated guests and prepare key packets

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

Maintain confidentiality of all guests and hotel information

Employ attention to detail in order to ensure security of guest room access.

Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

Maintain guest history files on all guests

Accommodate room changes expediently

Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

Issue safe deposit boxes to guests and ensure security of key

Monitor, send and distribute guest faxes

Generate, print and distribute daily and weekly reports

Resolve discrepancies on the room status report with Housekeeping

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

To be fully acquainted with different points of interest.

Ensure the public areas (lobby) is maintained, clean and tidy by partnering with the Housekeeping Department.

Responsible for a bank and all cash handling procedures.

Accept other special duties as required by management.

Interact with other departments to ensure that guests’ needs are satisfied.

Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.

To proactively work to seek out ways in which to improve the hotel experience for our guests.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Atlanta Hotel at Centennial Park

ATLANTA, GEORGIA

STAY IN THE HEART OF DOWNTOWN AT OUR ATLANTA HOTEL

Located in the Centennial Park District just 15 minutes away from the airport (ATL), Omni Atlanta Hotel at Centennial Park is connected to State Farm Arena and Georgia World Congress Center—perfect for business or a city break. Guest rooms and suites provide uninterrupted views of the skyline, with Centennial Olympic Park and Atlanta’s cultural attractions nearby. Explore the walkable downtown area via streetcar or the MARTA station adjacent to our hotel. After a day in the city, take a dip in the heated pool or hot tub. You can also keep up with your workout routine in the state-of-the-art fitness center, equipped with Peloton bikes, in our downtown Atlanta hotel. Four on-site dining destinations with indoor and outdoor spaces, including Top Draft sports bar and New South Kitchen, cater to all tastes. As the closest hotel to Mercedes-Benz Stadium and State Farm Arena, Omni Atlanta Hotel at Centennial Park is perfect for dinner and drinks before attending a concert, event or seeing your favorite team. You will also find that our downtown hotel is the perfect venue for your next meeting, event or wedding, with 120,000 square feet of available event space.

Address	190 Marietta Street NorthWest, Atlanta, GA 30303
Property Type	Hotel
# Jobs	45

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.