Restaurant Supervisor - Hops & Hens / Pegasus Pizza

Full-Time

Overview:

The Restaurant Supervisor is responsible for overseeing the daily operations of the hotel’s self-service restaurant(s), with a strong focus on delivering exceptional guest service, supporting associates, and maintaining a hands-on presence on the floor. This role works closely with management, follows established direction, and ensures all operations align with brand standards and the chain of command.

Responsibilities:

• Lead by example in providing outstanding, friendly, and efficient service to all guests.
• Actively engage with guests to ensure satisfaction, resolve concerns promptly, and create a welcoming environment.
• Monitor dining areas to ensure cleanliness, organization, and a positive atmosphere at all times.
• Maintain a visible, hands-on presence during service periods, assisting associates as needed.
• Oversee setup, food presentation, replenishment, and cleanliness of all self-service stations.
• Ensure compliance with food safety, sanitation, and health regulations.
• Support smooth flow of service, minimizing wait times and addressing operational challenges in real time.
• Supervise, coach, and support team members to ensure high performance and engagement.
• Provide ongoing training, guidance, and constructive feedback to associates.
• Foster a positive, respectful, and team-oriented work environment.
• Assist in scheduling, shift coverage, and daily task delegation.
• Follow directions from Food & Beverage Managers and hotel leadership.
• Communicate effectively with management regarding operations, guest feedback, and team performance.
• Uphold the chain of command, ensuring all decisions and escalations are handled appropriately.
• Participate in meetings, briefings, and training sessions as required.
• Ensure adherence to hotel policies, brand standards, and operational procedures.
• Monitor inventory levels, report shortages, and assist with ordering as directed.
• Maintain safety standards for both guests and associates.

Qualifications:

• Previous experience in food & beverage operations, preferably in a hotel or self-service/quick-service environment.
• Strong commitment to guest service excellence.
• Hands-on leadership style with the ability to motivate and support a diverse team.
• Excellent communication and critical thinking skills.
• Ability to work flexible schedules, including weekends and holidays.
• Knowledge of food safety and sanitation standards.
• Must be TABC and Food Handler Certified.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.