Ideal Service Agent

Part-Time

Summary: To direct and assist guests and employees with communication needs in accordance with Omni standards.

The starting wage rate for this position is $27.90 per hour. After six months of employment, the rate will increase to $30.91 per hour, in accordance with the applicable Collective Agreement.

This posting represents an existing vacancy.

Responsibilities

• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guests.
• Assist all guests and employees.
• Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
• Recording and making Wake up calls.
• Receiving and sending emails as needed, as well as operating switchboard and two-way radio.

Requirements

• Computer skills required.
• Must have the ability to work alone, with others, and remain at workstation for entirety of shift.
• Must be able to work a flexible schedule including weekends and holidays.
• Must have customer service experience with excellent written and especially verbal communication skills.
• Must be able to sit for extended periods of time.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.