Dual Therapist - Massage / Skin Care

Full-Time

JOBPURPOSE:

The Lead Providerof MOKARA Spaat Omni Hotels is a dual licensed therapist responsible for

overseeingthetraining and performance of spa providers, ensuring adherence to treatment protocols

andguest service standards. This role involvesmaintainingproductinventory,conducting training

sessions, and leading performance reviews to enhance the quality of spa services offered at

MOKARASpa - OMNI Fort Lauderdale.

ESSENTIAL JOB FUNCTIONS:

• Ensure all Massage/Esthetician/Nail service providers are trained on MOKARASpa treatment protocols, draping techniques, and guest service procedures.

• Communicate effectively and hold all spa providers accountable for The Trilogy.

• AssistSpaDirector/Manager/Supervisorinmaintaininga par level of treatment products andassistwith reorders as needed.

• Ensure all treatment rooms are adequately stocked, and products are used efficiently.

• Provide training, coaching, and counseling as needed for spa service complaints.

• Conduct regular walk-throughs of the spa treatment areas to ensureequipmentisworkingandroomsaremaintainedto standard.

• Assistwith the interview process of new Massage Therapists/Estheticians/Nail Techs and provide onboarding training.

• Assistwith leadinginspiring morning Stand-up meetings to motivate spa associates.

• Train all new treatment providers to standard and complete required checklists.

• Conduct annual performance reviews for treatment providers.

• Assistwith monitoring Provider schedules daily. Make changes contingent on business demands with Spa Director approval.

• Ensure all guest challenges have been resolved ina timelymannerand the Director is made aware of the situation.

• Work with the Director to communicate Spa goals, policies, and procedures to the team.

• Able to perform projects delegated by Spa Director.

• Motivate theSpaConcierge, Attendants and Providers to up-sell, cross-sell, and pre-sell services/productsby .

• Ability to diligently perform Inventory at the end of each month.

QUALIFICATIONS:

• Experience as a Dual Therapist with a strong understanding of spa protocols and guest service.

• Ability to train and mentornew staffeffectively.

• Strong communicationand leadership skills.

• Minimum5yearsexperienceperformingMassage/Esthetician services.

• CurrentactiveState ofFL License requirement

• Mustmaintaina city business tax permit with the city of Fort Lauderdale upon hire.

• Attention to detail and excellent organizational skills.

• Maintain a professional business appearance, attitude, and performance.

• Must be able to work a variety of shifts, including weekends and holidays.

• Previousexperience in a supervisory or lead role within a spa environment.

• Knowledge of various massage techniques and spa treatments.

ENVIRONMENT&POSITION ANALYSIS

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds withoutassistance. Stand,walkor sit for an extended period or for an entire work shift.Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS& EQUIPMENT:

• Desktop computer, selectedspa program,Microsoft Office,printer,Kronos,telephone, copier, faxmachineandscanner.