Guest Experience Supervisor
Full-Time
AM and PM Shifts / Weekends Required
La Playa Hotel
Carmel by the Sea, CA
Posted March 20, 2026 by Marc & Rose Hospitality
Elevate Guest Experiences in Carmel! Lead the Pulse of La Playa Hotel as a Guest Experience Supervisor
Compensation: $28.50 to $31.00 per hour plus commission
Perks: Medical / Dental / Vision / Hotel Discounts / Numerous Voluntary Products / 401k + Match / Pet insurance and much more for full time and many for part time as well!
Where Vintage Charm Meets Modern Swank: Discover Your Place at La Playa Hotel, Carmel by the Sea
Envision yourself at the nexus of historic allure and contemporary flair, at a workplace that transcends the ordinary. Every day, step beyond mere employment into a realm where chic meets charm with a twist of sophistication. Welcome to La Playa Hotel, where your career is set against the backdrop of breathtaking Carmel.
Embrace Your Scene
- Immerse yourself in a legendary four-diamond resort that epitomizes cool—where hospitality is more than service, it’s a lifestyle.
- Unlock a world of possibilities with career paths that blossom in a nurturing, progressive environment.
- Be part of a crew that values professionalism, mutual respect, and teamwork.
Be the Pulse of Our Premises
- Perfect the craft of first impressions, turning every guest’s arrival and departure into art.
- Solve the enigmas of guest service with poise and a charismatic smile.
- Manage transactions with flair, ensuring every guest interaction is an episode of enchantment.
- Lead a team of front desk maestros, elevating their performance to stellar heights.
Got the Mojo?
- Flaunt your guest-service savvy.
- Showcase your agility in quick thinking and making sharp, efficient decisions.
- Communicate with panache and maintain an aura of professionalism at all times.
- Earn commissions for every upsell you make.
- Hourly rate is negotiable based on experience.
At La Playa Hotel, every guest is the star of the show, deserving undivided attention and unparalleled service. Our mission? To forge an ambiance where authentic hospitality thrives, underpinned by our core values of sincerity, hands-on engagement, curiosity, and conscientiousness.
Ready to ignite your passion in a role that’s more than a job? It’s a platform where your knack for service and your zest for engaging guests can truly sparkle. This isn’t just any role—it’s your stage to dazzle. Join us, and transform every interaction into a moment that's utterly unforgettable.
At La Playa Hotel and Hotel Carmel, our leaders and team members view every guest with the utmost respect and professionalism, creating an experience of heartfelt hospitality that beckons our guests to return. To excel with us, associates need to embody our mission of crafting spaces for genuine hospitality and live out our values of being hands-on, heartfelt, sincere, focused, collaborative, curious, and conscientious. True customer focus is not just essential—it’s everything.
La Playa Hotel
Once a luxurious mansion built in 1905 by an artist as a gift to his wife, a member of the Ghirardelli family, for over 100 years La Playa Hotel has been known as the “Grande Dame of Carmel.” This landmark boutique hotel is tucked minutes away from Carmel's famed white sand beach and features turn-of-the-century charm with premier Pacific views. The hotel's 75-guest rooms reflect a sophisticated beach cottage style and are comfortably appointed. The cornerstone of one of California’s most prestigious neighborhoods, La Playa Hotel places art galleries, shops, fine restaurants, tasting rooms and scenic beauty just outside its doorstep. From the morning's Champagne Breakfast to the sunset wine reception and late-night cookies and milk, guests will relish the hotel's luxury amenities and be treated to an extraordinary Carmel experience.
About the Company
Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.
Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.
La Playa Hotel provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, La Playa Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
M/F/D/V
| Address | Camino Real & 8th Ave, Carmel by the Sea, CA 93921 |
|---|---|
| Property Type | Hotel |
| # Properties | 1 |
| # Jobs | 5 |
About Marc & Rose Hospitality
Practicing Genuine Hospitality Since 1962
Marc & Rose is a company of professionals passionate about opening doors for travelers; about cheering, 'the more the merrier!' as a party of two becomes twenty; about food first and questions later; about sharing stories around a fire and making friends among strangers. We are owner-operators, which enables us to practice high-touch, genuine hospitality within intentionally crafted and sophisticated spaces. By deploying well-earned generational knowledge, we create places that settle the soul and stoke the spirit. Our hospitality emerges at the intersection of empathy, aesthetics, and atmosphere. It is an instrument of connection and care; a practice.
We are committed to fundamentals and to the evolving rhythm of a genuinely warm welcome. That is why we never stop studying people and places, integrating and honing our skills, training our minds and bodies, and reimagining what’s possible. We keep channels open and hearts attuned. It is because of our decades-long devotion to excellence that we are able to practice skillful improvisation and appropriate restraint. With a passion for hard work and genuine hospitality, we leverage our knowledge and lifelong curiosity to build worlds — containers and catalysts for spontaneous joy.
We know that each of us is the host one day; the next, the traveler. Both roles require a willingness to say, “yes” to life and to each other; to step perceptively into the now. At Marc + Rose, what emerges is as magical as it is earnest: a tradition of warm and sophisticated hospitality. We live to welcome.
Why people like to work here
Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based discovery, sensuality, and improvisation. Born of an irreverent spirit and a passion for hard work, the collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes. This passionate, multigenerational collective breathes new life into familiar places, imagines original spaces into being, and practices the art of welcoming one-time strangers into belonging — whether for the length of a single stay, or over a lifetime of return visits. To this team, hospitality is an essential part of being human and also a calling — a creative pursuit that requires curiosity, care, and grit.
Other Jobs at La Playa Hotel:
Carmel by the Sea, CA
Carmel by the Sea, CA